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Customer Service Officer

3 months ago

Wellingborough, Northamptonshire, United Kingdom Adecco UK Full time

We have an exciting opportunity to join a modern, vibrant and fun business as a customer service officer on a permanent basis. If you are good with people and able to handle a variety of calls from simple bookings through to complaints then please apply.


As a customer service officer you will give highest possible standards of customer service, with the ability to follow individual brand/client's requirements and directives, ensuring service level agreements and performance targets are achieved.


Salary:
£23,998 rising to £25,000 after a 6 months probation period.

Hours:
Monday to Friday between 8.00am - 6.00pm.

One week you would work 8am to 4pm and the following week it would be 9:30am to 6pm

You would also be required to work one Saturday morning a month 8:30am to 12:30pm

Some of your duties will include:

  • Act as a first level point of contact for customers, clients, repair network members, suppliers and partners.
  • Process and resolve Expressions of Dissatisfaction within FCA guidelines and internal/external SLA's.
  • Ensure the accurate and detailed recording of all information utilising the company's management systems so as to provide comprehensive audit trails.
  • Highlight to Line Manager any potential process improvements across departments and the network to reduce the levels of complaints

You will have the below skills/experience:

  • Good knowledge of Microsoft office.
  • GCSE maths and English.
  • Excellent telephone manner.
  • Able to build and maintain relationships.
  • Ability to work to agreed deadlines, targets and objectives.
  • Able to work as part of a team as well as autonomously to a high level of accuracy.
  • Good planning and organisational skills.
  • First class communication skills.
  • Good decision maker.
  • Customer service experience.
  • Commitment to providing a firstclass service to customers, suppliers and partners.
  • Experience of handling customer complaints.

Benefits
A lovely modern work spcae with new kitchens and break rooms including a pool table

Holiday: 21 days, plus statutory bank holidays.

Additional 1 day holiday for your birthday

Benefits:
Employee benefits scheme including 24/7 GP service and free counselling sessions.

Free food day every Wednesday for all staff

Free parking

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Kelly Diggin