Customer Service Advisor

1 week ago


Wellingborough, Northamptonshire, United Kingdom SF Recruitment Full time
SF Commercial team are working with a successful and well-established business in Wellingborough. The offices are modern and inviting with plenty of parking. We are looking for a customer Service Advisor on a full time Permanent basis.

Hours:

Hours:
38.5,(37.5 Monday to Friday, plus one in four Saturdays 830 to F/T salary is £22,791
To provide professional administrative support to the team.

As Customer Service Advisor you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreementsand performance targets, both on an individual and team basis are maintained.

The Customer Service Advisor for initial contact, to r handover and after-care as required, keeping in close contact with the Customer throughout the process.

Ensuring all SLA'sare maintained and adhered to.

THE ROLE:

  • Ensure that you are kept fully up to date with SLA's.
  • Ensure that you are aware and understand the KPIs and deadlines.
  • Ensure accurate processing and deployment and working to KPI's.
  • Ensure Spreadsheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods.
  • Provide investigative feedback on any queries to the company and their clients where necessary.
  • Progress customer claims within the company's management system ensuring they are actions within internally agreed SLA's.
  • Ensure daily tasks are managed within agreed SLA's.
  • Responsible for building relationships to ensure smooth transition of customer repairs from start to finish.
  • Work towards achieving targets set on a daily/monthly/annual provided by your Team Leader/Line Manager.
  • Assist with other advisors caseloads as and when requested to ensure fullservice provision.
  • Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner.
  • Completion of duties as required from time to time by the Management Team.
  • Marriage complaints in line with policy ensuring full and indepth information is captured and logged to enable full reporting on Expressions of Dissatisfaction.
  • Ensure that you process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLA's.

WHAT YOU'LL NEED

  • First class communication skills.
  • Accurate data input skills.
  • Ability to build and maintain relationships.
  • Ability to work to agreed deadlines, targets, and objectives.
  • Able to work as part of a team as well as autonomously to a high level of accuracy.
  • Good planning and organisational skills.
  • Good problemsolving skills.
  • Good decision maker.
  • Commitment to providing a firstclass service to customers and repairers.
  • Customer focused.
  • Good knowledge of Microsoft office.
  • Hours: 38.
5, (37.5 Monday to Friday, plus one in four Saturdays 830 to 1230).

  • Holiday: 21 days, plus statutory bank holidays.
  • Additional 1 day holiday for your birthday
  • Benefits: Employee benefits scheme including 24/7 GP service and free counselling sessions.
  • Free food days
If this sounds like you, please do get in touch and hope to speak soon

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