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Customer Advisor- Emerging

3 months ago

Wellingborough, Northamptonshire, United Kingdom Citrus Training Ltd Full time

Position:
Customer Advisor - Emerging

Reporting To:
Team Leader

Key Areas of Responsibility:

  • Contact allocated accounts to increase bookings to both open and dedicated training courses inline with customer development plans.
  • Offering advice and guidance on our training portfolio and related industry certification schemes.
  • Supporting with the management of training records and matrices where the client subscribes to a managed training service.
  • Adapting standard processes to suit individual client needs.
  • Consistently maintaining our innovative and professional approach to our clients' needs and upholding our reputation as the UK's trusted training provider.
  • Ensuring that customer satisfaction results in repeat and expansion business
  • Build close relationships with key decision makers to ensure customer loyalty and increase market share alongside the Senior Customer Advisors.
  • Identify customer training requirements, generate quotes and where necessary process bookings alongside the processor.
  • Support all marketing, campaign and lead generation activities.
  • Promote new products and services to account base as required.
  • Work in conjunction with the Senior Customer Advisor by setting appointments to drive account growth.
  • Meet and surpass any relevant role related SLA targets and KPIs, as required.
  • Promote any Citrus initiatives and customer development activities, as required.

Equal Opportunities:
We are committed to equal opportunities in employment and service delivery.

The policies and practices of the company aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people.

It is the responsibility of all Citrus Group employees to always promote equal opportunities and diversity on behalf of the Company throughout the workplace.


Health & Safety:

All employees are required to undertake their duties and responsibilities in full accordance with the Citrus Group Health & Safety Policies and Procedures.

This includes ensuring that health, safety, and welfare is promoted throughout the workplace and that reasonable care is taken to safeguard their own safety and that of others.


The Person:

  • Experience of telesales in a business to business environment.
  • Knowledge or experience of the construction and/or training/education sector would be beneficial, but is not essential.
  • Excellent customer service and people skills, with a hands on and customer centric approach.
  • Ability to deliver in a highly targeted sales role.
  • Ability to develop effective working relationships with colleagues at all levels.
  • Selfmotivated and able to work on their own initiative.
  • Ability to communicate effectively and professionally, both verbally and in written communications.
  • Strong time management skills, along with the ability to be organised and plan and prioritise tasks.
  • Ability to be responsive to a fastchanging environment.
  • Excellent literacy and numeracy skills.
  • Excellent IT skills, especially the use of Microsoft Office suite and databases.

Hours:
Monday to Thursday 08:30 - 17:30 & Friday 08:00 - 17:00

Salary:
From £22,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Yearly bonus

Ability to commute/relocate:

  • Wellingborough: reliably commute or plan to relocate before starting work (required)

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 2 years (preferred)

  • Sales: 2 years (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Reference ID:
Citrus/CA/May23