Customer Service Expert

2 weeks ago


Sheffield, Sheffield, United Kingdom Aviva Full time
Customer Service Expert - Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits

  • Our standard fulltime contracts are for 35 hours per week (with options for part time working)._
  • However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500_
- ._

Kick start your Customer Service Career by joining our successful and friendly Transfers team

Location:

Sheffield / York This is a hybrid working role with 50% of your time in the office and 50% at home offering flexibility.

(Initially it will be full-time for training - c. 6 weeks).

Allocated shift pattern between:
09:00 - 17:00 Monday - Friday = Standard 35hr week

08:00 - 18:00 Monday - Friday = Standard 40hr week


Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service.

We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you'll be well prepared to support the needs of our customers.


A bit about the role:


Our customer expert roles include both phone and admin work to help our customers bring their pensions together into one place.

We need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other.


You will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from Aviva and will really love making a difference in customers lives.


Skills and experience we're looking for:

  • Excellent telephony and administrative skills
  • Accountability for your customers and service their needs in a competent, professional, and timely manner
  • You will be responsible for ensuring customer's money is moved safely and in-line with the relevant regulations and internal policies and frameworks, so you will need an eye for detail.
  • The ability to understand our digital methods and how they can make things simple and quick for our customers.
  • A positive advocate for your team/area and a 'go to' for others to help support you in delighting our customers.

What you'll get for this role:

  • Starting salary between £22,000 to £27,500 (depending on hours, location, skills and experience)
- _Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £27,500_
  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)
  • Eligibility for annual performance bonus
  • Family friendly parental and carer's leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
  • Up to 40% discount for Aviva products
  • Brilliant flexible benefits including electric cars
  • Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year

Aviva is for everyone:
We are inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you.


Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

here

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