Customer Expert

2 weeks ago


Sheffield, Sheffield, United Kingdom Aviva Full time
Kick Start Your Customer Service Career with Aviva

Customer Service Representatives - Starting salary circa £21,700 (depending on hours, skills, and experience) plus additional benefits


Looking for a new challenge? Wanting a new role to kick start 2023? there's no better time to join our amazing family of Customer Experts, we're ready to welcome you.

We love people who do the right thing for our customers, and our colleagues.

We want people who speak up, who take responsibility, and who make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone.

That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you

A bit about the job:


We have several vacancies within the Protection Centre of Excellence area where you'll play a vital role as the face of Aviva, ensuring our customers and Financial Advisors feel supported and cared for, every step of the way.


They expect a great service, delivered by a great team so we don't do 'ordinary' and we're not looking for 'run of the mill', we're looking for exceptional people who bring their whole self to work, who want to do a brilliant job and who love taking care of others.

We handle +2000 calls a day and there's lots of variety, so no two days feel the same.

We pride ourselves on having great conversations, ensuring we deliver a great first impression.

If you like the sound of it and want to be part of an amazing team, we'd love to hear from you.


We'll ensure you're fully supported, offering you full product and system training and you'll work with a clear pay progression framework which rewards your development within the role.


Skills and experience we're looking for:

  • Ability to have great conversations using strong communication and collaboration skills
  • A positive mind-set & can-do attitude being self-motivated with a passion for delivering great customer service
  • Ability to navigate IT systems
  • Good decision making & problem solving
  • Effective verbal and written communication skills

What you'll get for this role:
We have a world class benefits and reward experience focused on your physical, financial, and emotional wellbeing.

There are too many to list, but here's a flavour of what's on offer- Starting salary circa £21,700 based on a 35-hour week (depending on skills, experience, and qualifications)- Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's.

- Step pay progression allows you to develop in the role at your own pace- Generous pension (starting level Aviva contributes 8% when you contribute 2%)- Eligibility for annual performance bonus- Aviva Matching Share Plan and Save As You Earn scheme- Family friendly parental and carer's leave- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days- Up to 40% discount for Aviva products- Savings from 100's of retailers through my Aviva extra's- Brilliant flexible benefits including electric cars- 21 paid volunteering hours per year- Excellent career development through self-lead learning- Dedicated career pathways- Dedicated career pathways with access to formal qualifications- Free access to a variety of excellent wellbeing app's- Free consultations with health professions for you and your family members- Access to free exercise classes virtually and in the office- Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK- Onsite multi-faith prayer room

  • Take a look
to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:
We're inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

here

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