Customer Service Specialist Advisor

2 weeks ago

Salford, Salford, United Kingdom Pearson Full time

The Team
Our Customer Services team in Manchester is made up of 8 friendly, hardworking, and customer-focused colleagues. We are also part of 2 other International hubs in Singapore and India delivering our globally recognized qualifications.

We also work alongside and support Schools and Colleagues in the UK.

Who are we looking for?


We'd like to hear from you if you have a background in Customer Service or the skills to demonstrate you can offer outstanding service to our customers.

We're looking for people who will thrive working as part of a team. You'll be comfortable speaking with multiple departments and show the initiative and confidence to work independently when needed.

You will be delivering outstanding service to meet our customers' changing needs under pressure.

The education sector is constantly evolving, and we need our team to be adaptable and dynamic to take on new information quickly.


You'll be the expert who's on hand to support them with any queries relating to the administration and delivery of Pearson qualifications.

This could be when registering learners, right through to certification.


We're looking for problem-solvers that won't be daunted when things go wrong, and with training will be comfortable resolving complex and urgent queries.

This isn't your average contact centre environment.

We don't have any call scripts or unrealistic targets; we just want our customer service team to offer outstanding support and be the voice of Pearson.


Experience

  • A background in Customer Service or the ability to display the skills required to deliver excellent customer service.
  • Experience of working in a team
  • Basic MS Word and Excel
  • Excellent communication skills
  • Experience of dealing with unhappy/unsatisfied customers
  • Adaptable to sudden changes within the educational system, and being flexible to meet our customer and business needs throughout the academic year
  • Problem solving skills
  • Selfmotivated

About Pearson

Your Rewards & Benefits
These are some of the benefits that we offer that you can look forward to:

  • 25 Days annual leave, this increases by 1 day each year up to 30 days with the option to buy and sell up to 5 days per year on top of this.
  • A fantastic Pension plan, where Pearson double what you contribute.
  • Private dental care, private medical insurance, digital GP service, eye tests.
  • Season ticket loan, cycle to work scheme
  • Volunteering days
  • Employee wellbeing assistance
  • Discounted retail and leisure products and services from leading companies and much more.


Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall in the Top 100 Employers LGBTQ employers in the UK.

We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards.

We are featured on The Forbes list of Best D&I Employers and are a Working Mums Top Employer and Age Positive employer.

Pearson is listed on both the London and New York Stock Exchanges (UK:
PSON;

NYSE:
PSO). We are proud to offer an exceptional and supportive environment to develop your professional career

Job Types:
Full-time, Permanent

Salary:
From £21,000.00 per year

Benefits:

  • Additional leave
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Store discount
  • Wellness programme

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • SALFORD: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work Location:
Hybrid remote in SALFORD

Reference ID: 8463

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