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Customer Service Advisor

3 months ago

Salford, Salford, United Kingdom Page Personnel Secretarial & Business Support Full time

As a Customer Service Advisor you will be responsible for first line customer queries in relation to their utilities, ensuring each customer receives a professional and friendly service.


Client Details
Our client is a well-known Utilities business that values customer centricity. They seek new ways to increase customer growth and support every individuals needs.

The Customer Service Advisor will be working in a brand new state-of-the-art office, basedin Salford, and joining a interactive team.


Description

As a Customer Service Advisor you will be:

  • Be first point of contact for customers in relation to any queries they have with their account
  • Endeavour to resolve any issues the customer may have
  • Communicate feedback to senior personnel on the customer experience and issues
  • Ad hoc duties as and when required

Profile

To be successful in this role:

  • Excellent communication skills that promote great customer conversations
  • Experience within customer service, ideally within telephony roles
  • To understand the customer's requirements, responding with professionalism and effectively; using your organisational skills to handle customer queries quickly and efficiently.
  • Ability to work well under pressure
  • Able to work in a team setting as well as independently
  • Strong IT skills

Job Offer

In return, our client can offer:

  • Excellent working patterns
  • Great work culture
  • Temp to perm opportunity
  • Free onsiteparking
  • Close to main transport links