Band 2 Reception/admin Assistant

2 weeks ago


Telford, Telford and Wrekin, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

We are seeking a bright and friendly individual to join our team of administrators supporting our BeeU Mental Health Team(s).

Our administration offices are busy places and our clinical teams rely on our team to provide an efficient, effective service to support them in delivering the very best care to our patients.

Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments

Carry out administrative tasks such as photocopying, scanning, uploading documents

Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)

Manage and deal with calls from service users, families, carers, and other professionals

Support the team in carrying out admin work requests via the centralised admin inbox

Reception duties

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by

Supporting your career development and progression.
Excellent NHS Pension scheme
Generous maternity, paternity, adoption leave
Options for flexible working

Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.

Extensive Health and Wellbeing support and resources
If you work in our community teams, we pay for your time travelling between patients.
Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
Salary sacrifice bikes up to £2k
Free car parking at all trust sites
Free flu vaccination every year
Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more.

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.


The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals.

You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.


You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.


The needs of our service users is our utmost priority with high quality customer care at the heart of this role.


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