Customer Service Adviser

1 week ago


Kettering, Northamptonshire, United Kingdom Walls and Floors Full time

Objective:
To liaise with customers, taking and placing orders and supporting with Sales and Service queries. To delight our Customers with 5* Customer Service


To work alongside our co-workers/colleagues to deliver the best service whilst supporting each other in achieving this, ensuring the Customer and the Organisation are at the centre of decision making.


Main Duties:

  • To proactively upsell Company unique selling points/services and act upon any leads
  • To create, monitor and develop all possible sales leads
  • To be knowledgeable in all Company products and services and to be confident to communicate this information to Customers through voice or written communication.
  • To proactively support daily work routines in a controlled and organised way to ensure high levels of Customer Service are achieved and Customer retention is maintained.
  • To be a natural source of knowledge concerning all Company service standards and promote and support the development and education of fellow coworkers.
  • Build and develop key relationships with all internal and external Departments together with service partners to ensure that a high level of Customer Service is provided to all Customers.
  • Be proactive
  • Resolve any emerging problems that our customer might face with accuracy and efficiency.
  • Have a can do attitude whilst always being patient, empathetic and passionate about 5 star, gold standard customer service
  • You must be able to put yourself in your customers shoes and act accordingly
  • Capable of thinking outside the box and offering solutions with a holistic approach, always thinking of the customer, your colleagues and the organisation.
Working hours are Monday to Friday 08:30 - 17:00. Approx. 1 in 5 Saturdays (09:00 - 16:00) on a rota basis (after probation)

Starting salary is currently £21,840. There is the opportunity to progress/multiskill which will lead to an increase. The current tiers are Tier 2 - £22,575 and Tier 3 - £24,675. We encourage all staff to achieve a Tier 3. (These tiers will be reviewed in April)

Salary:
From £21,840.00 per year

Benefits:

  • Employee discount
  • Free parking
  • Onsite parking
  • Referral programme

Work Location:
In person

Application deadline: 31/03/2024

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