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Romanian/hungarian Customer Service

3 months ago

Edinburgh, Edinburgh, United Kingdom Search Consultancy Full time

Romanian/Hungarian Customer Service

Location:
Office near Edinburgh Airport

Hours:
Monday to Friday between 8-6pm (40hrs)

Pay:
£25,000 per annum

Start Date:

ASAP
Are you looking for a challenging new career path? And fluent in both Romanian and Hungarian?


We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment.

In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.

Duties and responsibilities:

  • Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
  • You will liaise between external customers and our external warehouse in the careful coordination of orders.
  • To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
  • Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Attending customer meetings and teleconferences, when required.

Skills and experience required:

  • Fluency in Romanian AND Hungarian
  • Essential
  • Excellent customer service skills
  • Ability to understand customer needs and provide the correct solution
  • High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
  • Skilled in listening and responding to a customer's needs verbally and through the written word
  • Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
  • Strong attention to detail and ability to manage own workload
  • Strong confidence using Microsoft packages, i.e Word and Excel
  • Previous experience in a contact centre is desirable