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Office Administrator
3 months ago
Who Are We?
AMI Chiropractic Clinic which has very quickly grown and in need of additional resources. We take care of many patients and families with a high flow environment. We pride ourselves on exceptional service, quality care and results. We are an open, friendly and dynamic team.
The Role
We are looking for a special individual to be at the heart of our patient's journey. Your responsibilities will be supporting the chiropractor and the business in a 'front of house' role. Behind the scenes you will be responsible day to day operations and certains tasks allocated.
Applicants must have an exceptional attention to detail, be proficient in Excel, Word and have exceptional computer skills.
They must be confident in working with the public and prepared to learn and grow as part of a team.
We are looking for 2 Part -time Office Admin Assistant as a job share.
Hours of Work - 24 plus hours per week. 6 hour shifts - 2 morning and 2 evening and alternate Saturdays. Mornings , evenings Saturdays
We are a small and independent team, therefore flexibility for cover at short notice is essential.
We do not offer a hybrid working
Duties & Responsibilities
- Establish and maintain rapport with patients, patient's children and team members
- Assist the Chiropractor with admin-based tasks
- Inspire wellness in patients through Chiropractic
- Encourage patient referrals
- Develop knowledge of Chiropractic
- Prepare the clinic for receiving patients and manage efficient adjustments and other visits, liaising between the Chiropractor and the patient. Known as 'practice flow'
- Keep the clinic clean and tidy
- Answering the telephone and actioning all calls
- Collecting payments from patients
- Keep daily account records and reconcile the receipts at the end of the day
- Maintain petty cash
- Monitor and follow up outstanding accounts
- Operate the booking system, Word, PowerPoint and Excel
- Maintain procedures according to the Procedures Manual
- Assist with the running of marketing campaigns e.g. establishing databases and contact of third parties.
- Attend and contribute to management / clinic meetings, as and when required
- Team training, temporary holiday and sickness cover when required
- Attend promotional events (screenings) and seminars when necessary
- To help organise team birthday collections, gifts and team events
- To take postural photos of patients on an iPad
- Filing and uploading of patients results and exams
- Manage internal marketing events with the assistance of The Clinic Manager
- Social Media and marketing upkeep
- Undertake any other reasonable duties commensurate with the post that may be required from time to time
Qualifications Required
Grade C GCSE (or equivalent) English & Mathematics
Administration and customer services experience
Skills/Attributes/Experience Required
Excellent communication skills (written and verbal)
Excellent interpersonal skills
Exceptional attention to detail
Time management skills
Ability to follow directions closely
Ability to work effectively as part of a team
Ability to work on several tasks simultaneously
Ability to work in a flexible manner
Customer focused approach (internal and external)
Friendly, personable, approachable manner
Enthusiastic & positive 'can do' attitude to work
Mature attitude toward the human body
Ability to undertake basic arithmetic
An interest in natural healing practice
Ability to bring new ideas to help the clinic run more efficiently and grow
Ability to cover team absence at short notice
Job Types:
Part-time, Permanent
Salary:
£11.00 per hour
Expected hours:
per week
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
Reference ID:
AMI7