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Customer Service Assistant

3 months ago

Kingswinford, Dudley, United Kingdom Bridge of Hope Full time
£25,000 Per Annum
Monday to Thursday 8:00am - 4:30pM/Friday 8:00 - 1:30pm
Kingswinford
Permanent
We are looking for a Customer Service Assistant to join a growing business. The Customer Service Assistant will be responsible for maintaining and growing current customer base within the UK & Europe.
Main responsibilities of the role are as follows;

  • Establishing the customers' needs and ensuring that they are met
  • Processing customer orders and entering them into a windowsbased ERP system.
  • Promoting new products that you feel would be relevant for the account
  • Understanding the challenges that the Customer has and helping to overcome them
  • Forecasting expected orders and liaising with customers to process orders
  • Following up quotes with clients as requested by the sales team
  • Passing on any sales inquiries to the Sales team and making sure the leads are followed up
  • Completing any other tasks as needed to support the sales team
  • Have previous customer service experience
  • Have a good understanding of the sales processes
  • Have a high level of attention to detail when processing customer orders
  • Be an excellent communicator both verbally and in their written communication
  • Be enthusiastic and passionate
  • Be a confident IT user
Adecco UK are an equal opportunities employer and an Employment Agency

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.