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Senior Service Manager

3 months ago

Dalkeith, Midlothian, United Kingdom Randstad Staffing Full time £36,650 - £39,489

Are you a committed Social Worker looking for a permanent position?

Do you have a passion for providing first-class support to Mental Health Services?

If so, then we have the role for you

As well as working with a top organisation in the area, an excellent salary is available.

The Senior Service Manager will have overall responsibility and accountability for the delivery of high quality standards across a number of services supporting Scotland's mental health. Services may be located within different local authority and NHS Board areas. Services may include Social Care Services registered with the Care Inspectorate; a range of Community Based Services; or a combination of both.

Post: Senior Service Manager

Hours: 37.5 per week

Salary: £36,650 to £39,489 per year (Salary Points

Contract: Permanent

Location: Lothian & Borders (home working initially with the expectation of regular service visits)

Benefits of the role

  • 30 days AL (increases to 34 days after 5 years) + 4 days Bank Holidays + 2 Wellbeing days
  • Remove working (Service visits required)
  • Employee assistance programme
  • Pension
  • Cycle to work scheme

Essential Duties and Responsibilities

  1. Responsible for effective performance through positive leadership, support and ongoing development of Service Managers in order to achieve high standards of service delivery , which will be underpinned by clear objectives and KPIs.
  2. Overall responsibility to ensure all services, within remit, are compliant with relevant
  3. Contracts
  4. Service Specifications
  5. Codes of Conduct and Practice, Terms and Conditions
  6. Appropriate Regulatory Standards, e.g. National Care Standards, SSSC
  7. policies, Health and Safety, infection control, Wellbeing and quality assurance monitoring systems
  • Support Service Managers to prepare for Care Inspections and address and improve identified actions/recommendations arising from Care Inspectorate reports, continuous improvement plans and ensure appropriate remedial measures are in place.
  • Responsible for performance management, development and leadership, including coaching and performance development of Service Managers.
  • Overall responsibility to ensure that quality assurance processes are embedded across remit, including robust peer audit programmes, audit reviews and completion of subsequent actions, enabling continuous improvement across services.
  • Work proactively with the Business Development Manager and other roles to identify and develop new business opportunities in line with strategic objectives and to support local Health and Social Care Partnership plans. The role will play a key part in the submission and presentation of new business.
  • Proactively lead and support Service Managers through change activities, promoting and role modelling a positive approach to leadership, engagement, culture and learning and development.
  • Proactively identify and engage with key external and community stakeholders to lead, promote and facilitate a multi-agency approach to the delivery and development of services within remit. This includes building and maintaining positive and effective relationships with partners such as commissioners, Health and Social Care Partnership representatives, and other third sector partners
  • Through analysis of service outcomes develop detailed business reports to identify and share good practice and learning/developments that may drive future models that align with strategic objectives
  • Ensure Service Managers demonstrate effective and efficient use of staff and other resources, supporting service managers to develop capacity and contingency plans.
  • Support service managers to evidence impacts and outcomes of service and support delivery and monitor evaluations to develop continuous improvement plans and service design.
  • Overall budget responsibility and accountability for services within remit and ensuring Service Managers are enabled to understand the management and maintenance of service budgets in relation to contractual/financial expectations.
  • Create and promote a culture of shared learning across teams within remit, utilising digital tools to support their development and enable continuous professional learning and development.
  • Actively contribute to the successful achievement of strategic objectives, through the support of 's wider work and National Programmes.
  • Support the development and continuous improvement of the Framework for Practice in collaboration with the Practice and Policy Development Manager.
  • Work with other Senior Service Managers on key Delivery and Service Development projects and acitivities.

Experience:

  • Managing mental health and mental illness support environments (E)
  • Team and individual development, coaching,leadership and management (E)
  • Budget management, including analysis and reporting. (E)
  • Motivating and developing managers.(E)
  • Successful track record in performance management and delivery of objectives/KPI's. (D)
  • Health, Safety and Risk management implementation and monitoring. (E)
  • Analysing performance data and reporting against service targets. (E)
  • Management of project work and implementation of services. (E)

Qualifications

  • Educated to degree level in mental health, social care/sciences or equivalent experience (E)

Knowledge & Skills

Knowledge and Understanding:

  • Mental health illness, stigma, discrimination and associated issues, understanding of the difficulties faced by people with mental ill health. (E)
  • Equality, diversity and human rights and how these relate to the responsibilities of this post (E)
  • Excellent knowledge of the health and social care funding, strategy and delivery environment.
  • Excellent understanding of the Social Care sector; public body contracting environment, social care regulatory framework, current Mental Health and Social Care policy and Health and Social Care partnership agenda. (E)
  • Strong knowledge of the application of relevant legislation within social care services, e.g., Health and Safety. (E)
  • Understanding of the principles of ensuring safe service provision for people at risk/vulnerable adults and how these are put into practice. (E)
  • Knowledge and understanding of the relevant statutory authorities including Care Inspectorate, SSSC. (E)
  • Knowledge of mental health legislation, regulation, research and best practice (E)

Why let this opportunity slip through your fingers?

Do you have some more questions regarding this or any other role?

If you are interested in discussing the position further, please contact Leah Rowley on / for a confidential discussion. If you are happy to move forward with the process and are successful to be put forward for this role, a conversation can also be arranged with the Manager to discuss the details about the position further. This gives you the opportunity to ask more questions and to assess if this is the right role for you.

Being a preferred supplier to numerous local authorities and NHS trusts, we can give you access to a wide range of vacancies.

Are you thinking about a change in your career? Whether you are an existing locum or you are new to the locum market and are exploring your options, we have opportunities that are exciting, well paid and flexible.

I have over 17 years experience recruiting within the healthcare market. If this particular role does not sound quite right for you, we have a wide selection of roles across the country that may not be advertised. We are also able to source a particular role to suit your requirements, so whether you work with children or adults in any particular speciality, please get in touch to see how we can support you

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

experience

Mental Health

skills

be able to manage challenging situations,be person centred,can work as an individual or part of a team,caring,competent at dealing with all stakeholders,critical thinking,emotional intelligence,empathy,handling medication,non-judgemental,oral communication,organisational,passionate,patience,report writing (incident logs and daily plans etc),resilient,show initiative,time management,tolerance,understanding,work well under pressure,written communication

qualifications

university

education

BA in social work

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