Call Centre Team Leader

1 week ago


London, Greater London, United Kingdom Fox Morris Group Full time

Fox Morris Group are working to recruit an
Call Centre Team Lead

Rate - £21.94 per hour

Length - 6+month ongoing contract
- would need to have managed staff in a call center type environment. Done appraisals, one to ones, monitored quality, KPI's etc We urgently seek a Team Leader/Manager to support our new Care & Support team for vulnerable residents in Housing. This team conducts outbound Tenancy Housing reviews, gathering extensive tenancy information and identifying household vulnerabilities.

The role involves:

  • Coaching and developing a team for exceptional customer service.
  • Setting and achieving personal and business objectives.
  • Driving performance improvement through effective coaching and 121s.
  • Managing underperformance positively.
  • Enhancing the team's quality and output.
  • Acting as an escalation point for residents.

Position is temporary for 6 months with office-based work and flexible shifts.

Skills required:

  • Experience in developing teams to exceed KPIs.
  • Excellent coaching skills to foster a coaching culture.
  • Adaptability, resilience, and role modelling for colleagues.
  • Datadriven approach to service improvement and staff development.

If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.

Please note:
We do not hold CV's on file without first speaking with you.


Pay:
£21.82-£23.77 per hour

Expected hours: 36 per week

Benefits:

  • Employee discount
  • Employee stock purchase plan
  • Life insurance

Schedule:

  • Monday to Friday

Experience:

Customer Service Team Lead: 1 year (required)

  • Housing vulnerability: 1 year (required)
  • Call centre /
Contact Centre: 1 year (required)

Work Location:
In person

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