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Call Centre Advisor

3 months ago

London, Greater London, United Kingdom Hodge Jones & Allen Full time

We have an exciting opportunity for a front-line call handler to come and join our growing Call Centre Team at Hodge Jones & Allen.

Your prime role will be to receive and screen calls from those seeking legal services from our specialist teams.

At Hodge Jones & Allen we care about righting wrongs for our clients and providing first-class personal legal services.

As an advisor you will enjoy speaking with new callers and be able to deal professionally and sensitively with their enquiry.

You will need to demonstrate an ability to question efficiently and listen closely to assess how to best match clients' needs with the appropriate legal departments within the firm.


You will have the following skills and abilities:

  • A minimum of 2 years' experience handling a high level of calls, each day
  • Excellent communication skills to interact with diverse community groups in a sensitive, empathetic and professional manner at all times
  • Previous experience of working in a "one stop approach" contact centre (legal services would be an advantage)
  • An excellent telephone manner with clear and pleasant verbal communication
  • Ability to discuss and understand complex situations with clients in a supportive and nonjudgmental way
  • Analytical and written abilities to produce accurate, relevant and comprehensive notes
  • Ability to analyse reports and when required present at monthly team meetings
  • Able to use Microsoft Office effectively and to learn other firm systems relevant to your role and the business
-
CALL CENTRE EXPERIENCE IS ESSENTIAL_

Salary:
From £21,749.00 per year

Schedule:

  • Monday to Friday

Experience:

- call handling: 2 years (required)

Work Location:
Hybrid remote in London, NW1 2NB

Reference ID:
/CCA