General Manager

2 weeks ago

Maidstone, Kent, United Kingdom Gravity Active Entertainment Full time
We are Gravity, join us for this exciting adventure...
We are Gravity, we are the UK's biggest names in active entertainment.

Fun is our key word, where our sites can offer up to 30 activities from e-karting to trampoline parks, high wall climbing to augmented reality bowling.

We are now looking for a General Manager to join us managing a Gravity Active site in Maidstone.

The sites core business is as a trampoline park, offering differing classes and sessions from ultimate wipeout to parent and toddler sessions, Gravity Fitness to open jumps- we cater for thew whole family in this fun entertainment venue, which also offers Inflatable, SEN sessions, Ninja Run and parties.

We have a Food and Beverage offering with hot and cold drinks, bottled alcoholic drinks and snacks.
More about you....

We are looking for a leader, someone who is happy to roll their sleeves up and get the job done.

Your background will be strong within the leisure environment, either coming from a similar trampoline venue or similar such as Health and Fitness, Karting, or other entertainments.

You will be responsible for the delivery of all site operations, ensuring that operational plans are developed and implemented to achieve and exceed the sites Key Performance Indicator's (KPI's).

To lead, develop and inspire the team to drive efficiencies and ensure all areas exceed guest expectations in line with Gravity's Mission, Vision, and Values.

The site will have a management structure to support you, but ultimately you must be a team player, and happy to get involved running the site.

You will also be managing a team, so strong leadership skills and proven experience is a must.
Your key accountabilities and responsibilities

  • Lead the team to deliver on all departmental KPIs, including wage ratio and financial targets. Champion the link between key departments to ensure stakeholder satisfaction and adherence to service level agreements.
  • Ensure the effective operations of all departments, with the highest standards of service and safety being always delivered and in accordance with the relevant Standard Operating Procedures (SOP).
  • Ensure effective budgetary management in all departments. Manage all cost lines within budget and ensure all margin protection processes are implemented effectively to maximise profitability.
  • Continually seek and promote innovative ways of increasing revenue to maximise profitability, both in the short and long term. Assist the Marketing Department with the development and implementation of local marketing initiatives for each department.
  • Oversee and support the management teams with accident prevention to ensure consistency across all areas.
  • Maintain and develop a culture of effective people management within each department, through recruitment, performance management, training, development, and talent management of team members.
Your experience
* 4+ years proven operational leadership in a customer facing business, managing diverse teams.

  • A proven track record of attracting new customers and delivering consistently good guest experiences.
  • Experience of managing a P&L, including financial sales budgets and stock control.
  • A demonstratable track record of recruiting, developing, and retaining talent.
Your personal qualities

  • You are a motivator with strong leadership skills.
  • You can communicate effectively and vary their leadership style to suit the situation and the individual.
  • You will have flexibility in working hours, we operate 7 days a week, from morning to late evening so weekends are a major part of your working life.
  • Able to influence and work collaboratively at all levels across the business.
  • Proactive organisational and time management skills.
  • Demonstrates respect for equality of opportunity and diversity and works to actively promote an inclusive work environment and good working relationships amongst staff.
  • Knowledge of Health and Safety, Food and Consumer legislation and regulations.
Oh, and we want someone who likes to have fun and knows how to make the teams day fun
What's in it for you?
Firstly, you will be joining Gravity during an incredible stage of growth. With this growth comes opportunity, we have sites across the UK and new operations planned for next year.
You will also have

  • The opportunity for further develop your career through development and training.
  • A full-time permanent contract, with a package of salary up to £36,793 plus a potential of up to £8,500k in bonus across the year
  • Discounted food while on and off shift
  • Our EAP Scheme
  • Contributory health care scheme
#wearegravity #tigwag #fun

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