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Front of House Assistant

3 months ago

Tiptree Heath, Essex, United Kingdom Perrywood Garden Centre & Nurseries Ltd Full time

Front of House Assistant - Full Time - Tiptree

Working 10 days a fortnight, to include two weekend days

Monday - Friday 10 - 5, Saturday - 5, Sunday - 4

Time and a half for working weekends and Bank holidays.

About Perrywood Garden Centre & Nurseries Ltd
Perrywood is an independent, family-owned garden centre and nursery run by the Bourne Family. Both our Tiptree and Sudbury centres are surrounded by beautiful countryside.

Our mission is to offer a memorable garden centre experience; delivering wow customer service and giving our employees and customers, a reason to smile.


Rewards and Benefits
In addition to your salary, you will receive the following benefits:


  • Discount
  • From the start of your employment you will receive 10% discount on specific terms. Following a successful probation period, the discount increases up to 20% discount on specific items and after one year's service up to 40% discount on specific items. (some exceptions apply)
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Annual Christmas bonus:

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Part-uniform provided:

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Employee Assistant Programme - a confidential personal and professional support service available to all employees and their immediate families 24/7, 365 days a year.
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Training & development, as required. We have an e-learning scheme called GROW, and also take part in other training with product suppliers and external trainers
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Company sick pay - following a successful probation period employees are entitled to 10 days paid sickness (part-time pro rata)
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Access to our Retail Discount Scheme - savings on retailers including Tesco, Pizza Express, M&S, Waitrose, Argos, Apple, Currys PC World, Thomas Cook and 100's more

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Workplace pension:

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Free parkingKey duties:

  • Undertake all counter service requirements and assist the kitchen team in the morning when required.
  • Barista drinks, till transaction, clear & concise food orders with excellent allergen and dietary knowledge, cake and dessert serving and table waiting.
  • Table clearing, dishwash to include industrial machinery, restocking of counters.
  • Assist customers so that they feel welcomed and well attended to for example helping to carry trays, move chairs, fetch high chairs etc.
  • Ensure the restaurant floor, condiment stations and hot pass remain stocked and clean at all times.
  • Take part in cleaning as required and maintain scrupulous cleanliness of all areas covered under your place of work.

Your capabilities

  • Must be outgoing and happy to talk to customers, with an approachable manner and be able to recognise when customers or colleagues need help or assistance essential.
  • Ability to work as an effective member of our team, with excellent communication skills. You can use your own initiative and motivation to identify and complete tasks.
  • You have a flexible approach to working, with an understanding of all the roles that will be undertaken, these will include working both front and back of house.
  • Ability to work under pressure, retaining information given and follow instructions.
  • You must be able to bend, lift and carry items as required and sustain long periods of time on your feet essential.

Requirements:

  • Barista trained preferred
  • Recent experience of working in hospitality within a counter and waiting role preferred
  • You must be able to bend, lift and carry items as required and sustain long periods of time on your feet essential
  • You'll need to work most bank holidays, but will be given a day's holiday in lieu
  • Excellent communication and customer service skills
  • Excellent standard of English and Maths
  • Smart appearance

Salary:
£10.59-£10.77 per hour

Benefits:

  • Additional leave
  • Employee discount
  • Health & wellbeing programme
  • Onsite parking
  • Referral programme
  • Sick pay
  • Store discount

Experience:

  • Barista: 1 year (required)
Customer Service: 1 year (required)

  • Hospitality: 1 year (required)

Work Location:
In person

Reference ID:
Front of House Assistant