Front of House Assistant

**Front of House Assistant - Full Time - Tiptree**

**Working 10 days a fortnight, to include two weekend days**

**Monday - Friday 10 - 5, Saturday 9 - 5, Sunday 9 - 4**

**Time and a half for working weekends and Bank holidays.**

**About Perrywood Garden Centre & Nurseries Ltd**

Perrywood is an independent, family-owned garden centre and nursery run by the Bourne Family. Both our Tiptree and Sudbury centres are surrounded by beautiful countryside. Our mission is to offer a memorable garden centre experience; delivering wow customer service and giving our employees and customers, a reason to smile.

**Rewards and Benefits**

In addition to your salary, you will receive the following benefits:

- **Discount** - From the start of your employment you will receive 10% discount on specific terms. Following a successful probation period, the discount increases up to 20% discount on specific items and after one year’s service up to 40% discount on specific items. (some exceptions apply)
- **Annual Christmas bonus**:

- **Part-uniform provided**:

- **Employee Assistant Programme** - a confidential personal and professional support service available to all employees and their immediate families 24/7, 365 days a year.
- **Training & development**, as required. We have an e-learning scheme called GROW, and also take part in other training with product suppliers and external trainers
- **Company sick pay** - following a successful probation period employees are entitled to 10 days paid sickness (part-time pro rata)
- **Access to our Retail Discount Scheme** - savings on retailers including Tesco, Pizza Express, M&S, Waitrose, Argos, Apple, Currys PC World, Thomas Cook and 100’s more
- **Workplace pension**:

- **Free parkingKey duties**:

- Undertake all counter service requirements and assist the kitchen team in the morning when required.
- Barista drinks, till transaction, clear & concise food orders with excellent allergen and dietary knowledge, cake and dessert serving and table waiting.
- Table clearing, dishwash to include industrial machinery, restocking of counters.
- Assist customers so that they feel welcomed and well attended to - for example helping to carry trays, move chairs, fetch high chairs etc.
- Ensure the restaurant floor, condiment stations and hot pass remain stocked and clean at all times.
- Take part in cleaning as required and maintain scrupulous cleanliness of all areas covered under your place of work.

**Your capabilities**
- Must be outgoing and happy to talk to customers, with an approachable manner and be able to recognise when customers or colleagues need help or assistance - essential.
- Ability to work as an effective member of our team, with excellent communication skills. You can use your own initiative and motivation to identify and complete tasks.
- You have a flexible approach to working, with an understanding of all the roles that will be undertaken, these will include working both front and back of house.
- Ability to work under pressure, retaining information given and follow instructions.
- You must be able to bend, lift and carry items as required and sustain long periods of time on your feet - essential.

**Requirements**:

- Barista trained - preferred
- Recent experience of working in hospitality within a counter and waiting role - preferred
- You must be able to bend, lift and carry items as required and sustain long periods of time on your feet - essential
- You’ll need to work most bank holidays, but will be given a day’s holiday in lieu
- Excellent communication and customer service skills
- Excellent standard of English and Maths
- Smart appearance

**Salary**: £10.59-£10.77 per hour

**Benefits**:

- Additional leave
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount

**Experience**:

- Barista: 1 year (required)
- Customer Service: 1 year (required)
- Hospitality: 1 year (required)

Work Location: In person

Reference ID: Front of House Assistant