Customer Service Representative

1 week ago


Cambridge, Cambridgeshire, United Kingdom Revolution Health & Fitness Ltd Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative.

In this role you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner.

This is an excellent opportunity for someone who enjoys helping others and thrives in a fast-paced environment.

This role is primarily based in our on site coffee shop and conferencing facility.

Duties to include (but not limited to)

  • Serving customers
  • Using coffee machines and toasting equipment
  • Assist customers with placing orders, conference & genral inquires
  • Till work using our new POS system and card readers.
  • Keeping spaces clean, clear and inviting to customers.
  • Setting up for conferences (including tea/coffee stations and Luncheons)
  • Clearing down conferences according to schedules.
  • Communicate effectively with customers in English and any additional languages spoken

Qualifications:

  • Food Hygiene certificate
  • Experience with making barista coffee is preferred
  • Previous experience in customer service or a related field is preferred
  • Excellent etiquette and strong communication skills
  • Ability to multitask and prioritize tasks effectively
  • Proficient in English and Maths (till work).
  • Strong problemsolving skills and ability to analyze customer needs
At our company, we value our employees and offer competitive benefits including:

  • Competitive pay rates
  • Free Gym membership (after three months probation period)
  • Opportunities for career growth and advancement
  • Barista training and refreshers
  • Friendly and supportive work environment

Job Types:
Full-time, Part-time, Permanent

Salary:
£8.60-£12.50 per hour

Expected hours:
per week

Benefits:

  • Free parking
  • Gym membership
  • Onsite gym
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Licence/Certification:

  • Food Hygiene Certificate (preferred)

Work Location:
In person

Reference ID:
Customer service/ Barista

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