National Account Quality Co-ordinator

1 week ago


Birmingham, Birmingham, United Kingdom Mitie Full time

Job Overview:


To provide a high level of support to the National Account team and Finance Business Partner, ensuring quality control and efficiencies and maximising profitability.


Main Duties

  • Work in collaboration with Account Managers, WIP controllers and Finance Business Partner.
  • Attend weekly finance WIP review meetings with the Account Manager and WIP controller to understand and identify areas of support required to ensure quality of wip management is maintained in a proactive manner.
  • Completed jobs with outstanding commitments to be chased with suppliers to provide accurate invoice costs and obtain copies of worksheets and invoices.
  • Log ticket on MiFin system to ensure invoices obtained are logged accordingly in SAP and can be included in future finance WIP reviews for invoicing to the client, taking job from WFINCOSTS status to MANBILL.
  • Where credits are required for duplicated or overbilled costs, supplier to be contacted to arrange and obtain copy of credit required for reporting.
  • Log ticket on MiFin system to ensure credits obtained are logged accordingly in SAP and can be included in future finance WIP reviews, in order for financial reporting to reflect accurate costs for completed jobs.
  • Where misposted labour, materials and other costs are identified, investigation to be carried out to identify where costs need to be transferred to and confirm action to Finance Business Partner.
  • Review inprogress tasks with costs, confirm if job is complete with ops team or supplier, if completed and worksheets provided, the task can be closed in CAFM system in order for the task to update to the correct MANBILL status, ready for invocing to the client.
  • Review of tasks with outstanding commitment that have been cancelled, where this can be confirmed, any outstanding commitments to be canelled and instruct WIP controller that this task should be closed (change to NON-BILL).
  • Reactive analysis review with account managers, with ocus on loss makers, i.e. where duplicated costs are identified, assist with credits being obtained.
  • Tasks that report materials have been used, but costs are missing on WIP report to be communicated to ops team, in order to confirm costs, so that tasks can be invoiced accurately and in a timely manner, to reduce risk of late costs being posted, after tasks have been invoiced to the client.
  • Support Finance Business partner with WBS postings, where costs are reported without a work order reference, investigate and confirm work order reference, so costs can be posted accurately.

What we are looking for:

  • Commercial awareness
  • Good organisation and administration skills
  • Accuracy and attention to detail
  • Excellent communication/interpersonal skills
  • Enthusiastic with positive "can do" approach
  • Work well during times of pressure
  • Calm nature even temperament
  • A knowledge of the hard services and Facilities Management sectors is desirable but not essential
  • High level of motivation
  • Excellent organisational and planning skills
  • Problem Solver
  • Ability to multitask


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