Patient Pathway Administrator

2 weeks ago

London, Greater London, United Kingdom Charing Cross Hospital Full time

Job overview

As one of our administrators, you will responsible for the provision of a comprehensive administrative support service to our patients, the Bowel Cancer Screening Programme Manager and the Specialist Screening Practitioner Nurses (SSPs) ensuring the smooth and efficient running of the service. You will be part of a small but dynamic team involved in screening patients for bowel cancer and Lynch syndrome. Our age-specific service is currently expanding it's scope to younger age groups in West London and valuable development opportunities will be available for the right candidate in spite of the role's fixed duration

Main duties of the job

To provide an effective and courteous reception service to patients and staff visiting in person or via phone/ electronic means. To liaise with the London Programme Hub, BCS Coordinator, BCSP Programme Manager and Lead SSP to ensure that slots are used effectively and ensure extra clinics/lists are available to cover changes in demand and capacity. Manage and arrange patient activity and special requests within the screening programme (this includes interpreter requirements). The preparation for screening clinics & procedure lists including patient/subject notes retrieval, prepared documents for SSPs and tracking of patient's progress within the screening pathway Update and maintain all databases in a timely fashion (Bowel Cancer Screening System- BCSS, Endoscopy-Scorpio and Cerner); ensure accuracy of data in line with the Trust's information governance rules. To assist in audit and data collection relating to the National Bowel Cancer Screening Programme and local screening centre. Assist with the monitoring of waiting times targets and escalate risks relating to patient pathways and waiting times to the Programme Manager. Assist with maintenance of surveillance & follow up screening patients. Provide cover for other administrator/s as appropriate

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Essential criteria

Educated to A level or equivalent Good general education including GSCE in Maths or English (or equivalent)

Desirable criteria

Customer care qualifications

Experience

Essential criteria

A minimum of 2 years administration experience within the NHS Previous reception experience Experience of working in a busy environment applying time management skills

Desirable criteria

Experience of working in a multidisciplinary team within the NHS

Skills/Knowledge/ Abilities

Essential criteria

Excellent communication skills Good organisational skills Ability to show empathy to patients and colleagues

Desirable criteria

Knowledge of the NHS, the Bowel Cancer Screening Programme and cancer pathways

IMPORTANT:

We are conducting interviews virtually and face to face. If the interview is virtual we require candidates to have the camera on during the interview.

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