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Lead Employer Engagement Consultant
3 months ago
The Growth Company's (GC) Employment team have an exciting new opportunity for a Lead Employer Engagement Consultantto work with and develop Employer Engagement Consultants (EEC's) within the sales team, ensuring high levels of performance, quality and compliance.
We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.
Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, and debt.
A driving licence is required with use of your own vehicle.
This is a fixed term contract until31/08/2025
Key Responsibilities
- Assist in the management of EEC's, completing balanced scorecards and presenting those to the Sales Management team with recommended actions for improvement or sharing of best practice.
- Audit staff compliance including: the recording and reporting of activity and outputs; adherence to agreed processes; and data storage and management.
- Undertake staff observations against an agreed set of quality criteria, producing observation reports including scoring and recommendations for further improvement.
- Develop and maintain output-driven relationships with external partners and stakeholders where their services are complimentary and will support improved outcomes for customers.
- Deliver training and development programmes for new and existing EEC's.
- The Lead EEC may also need to work to a reduced personal target for job placings (compared to EEC targets):
- Identify and engage with employers/sectors which present appropriate job opportunities for GC candidates.
- Develop and manage key employer accounts, ensuring repeat business, cross and up-selling.
- Secure recruitment business/assignments.
About You
- Strong proven performance within an employer sales role.
- Must have previous sales experience.
- Flexible approach to work including willingness to travel and working occasional unsociable hours.
- Ability to mentor new staff and facilitate appropriate training and development.
Skills Required
- Strong interpersonal skills and the ability to negotiate with employers, maximising sales as well as managing expectations and dealing with complaints.
- Networking and communication skills, both written and oral.
- Work to challenging targets and KPIs.
- Ability to make contact with decision makers, identifying business opportunities and closing contracts.
- Good knowledge and understanding of the Employment and Skills Sector and the customer base worked with.
- Practice of coaching colleagues in the Employer Engagement Consultant role / Business Advisor role or other equivalent role.
