Contact Centre Advisor
1 week ago
- 5 x 8 hour shifts per week (37.5 paid hours)
- Mon-Sun (1 in every 4 weekends, Saturday & Sunday)
- Rota between 8 am - 8 pm
- We seek individuals who are solution-oriented and customer-centric
- You should be passionate about delivering exceptional customer service
- Adaptability is key, as you will handle a range of customer-related matters from account inquiries to emergency support
- You must provide high-quality interactions, taking ownership of issues and utilizing available resources to achieve prompt resolutions
- Driven by targets, you will strive to meet Key Performance Indicators and Service Level Agreements
- A strong team player who understands the impact of individual performance on team and customer success
- Committed to personal development, leveraging feedback to maximize potential growth
- Capable of supporting others during high-profile and emergency situations
- An annual bonus reflecting the company's success
- Access to lifelong learning supported by the Academy to advance your skills and career
- 25 days of paid holiday
- Pension scheme with additional contributions based on your savings
- Shared Parental Leave entitlement of 18 weeks at full pay
- Benefit from our Gold Investors in People award, showcasing our commitment to your well-being and professional growth
- Additional perks include Sharesave, Bike to Work, Charity Match, exclusive discounts, and more
- Strong written and verbal communication skills
- Confidence in phone conversations with a clear and articulate manner
- Ability to maintain patience, remain calm, and focus on solutions during challenging interactions
- Availability to work shifts, including evenings and weekends
- Background in student services
- Familiarity with contact-center systems
- Adherence to Health and Safety regulations at all times
- Awareness of current legislation related to Health and Safety, Data Protection/GDPR, and compliance
- Follow Data Protection and associated policies to ensure confidentiality and security of employee and customer data
- Conduct all duties in alignment with Unite Students policy and procedures
- Prompt reporting of incidents through designated channels
- Maintaining a safe and secure environment
- Fulfilling administrative and auditing obligations
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