Workplace Trainee

2 weeks ago

London, Greater London, United Kingdom Landsec Full time

Please, click the link below for more information:
Landsec WorkPLACE Academy by Tiger Bay Design - Issuu

We're Landsec
Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.

We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.
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Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That's why we encourage people from all backgrounds to apply._

Purpose of job


Reporting to the Senior Workspace Manager, you will play a key part in enabling us to deliver a premium workspace experience for our customers.

Getting the basics right is important.

To do that, you will help support making sure our workspaces are clean, healthy, safe, and secure, assisting the Workspace Team with administration and clerical tasks as you learn and developed your operational skills in this entry level position.


You will assist in delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across Central London.


You will be passionate about delivering an exceptional customer experience and you will work with our Service Partner Teams to achieve that, providing them with the direction and motivation to achieve aspirational results.


This role will provide you with the skills and experience to begin to forge a career in Real Estate Operations.

Operational Responsibility

  • Assist in completing and filing property inspection check lists
  • Maintain positive relationships with internal and external customers
  • Prepare information for quarterly newsletters
  • Coordinate the process for new customers moving into / out of properties.
  • Support and highlight deadlines for Workspace Managers using relevant systems
  • Raising jobs through the Aspire support centre and providing feedback on progress and completion.
  • Support the management of business continuity plans
  • Assist in keeping all Customer handbooks up to date
  • Monitor compliance information both Environmental and Health & Safety
  • Assist the coordinator for customer emergency communication system
  • Support fire drills, landlord inspections, insurance inspections.
Property Records

  • Updating of all property records and produce reports as required
  • Ensure accuracy of all portfolio information on all company portals and workspaces
Correspondence / Documentation Production

  • Assist in the production of agendas, reports, and presentations
  • Take minutes of relevant meetings and circulate within five working days
  • Draft standard responses to letters as required
  • Print, bind and distribute schedules/reports/accounts as requested
  • Assist the production of service charge booklets
Customer Surveys

  • Action half yearly Pulse surveys
  • Chase for customer responses
  • Create and manage action plan
Permits

  • Arrange guide for online permits
  • Raise & close permits
  • Review RAMS (where IOSH applicable)
  • Input information onto epermit system
  • Chase contractor for additional information as advised by the Engineering Managers
Environmental & Other

  • Assist in emergency response scenario test
  • Update our properties waste matrix
  • Update and log waste transfer notes
  • Coordinate with the team the offering our of Cycle surgery

Customer Experience

  • Deliver a professional, focused service, resulting in customer loyalty and repeat business.
  • Contribute to the annual customer survey process, assisting the creating and implementing any resulting action plans.

Workspace Management

  • Use your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our customers, understanding the value and importance of operating a healthy environment which is clean and secure.
  • Support in ensuring that the spaces we deliver allow our customers to be more effective and successful in achieving their own business objectives on a daytoday basis.

Key competencies
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Customer Focus
  • Establishes and maintains effective customer relationships dedicated to meeting their expectations and acting with customers in mind

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Relationship building
  • Builds constructive and effective relationships, relating well to all kinds of stakeholders, inside and outside the organisation.
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Curiosity and Innovation
  • Is willing to consider and experiment with new ways of doing things. Encourages others to put forward innovative ideas. Is prepared to take calculated risks and to adopt cutting edge approaches.

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Teamwork
  • Encourages collaboration, cooperation, and trust

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