Finance Support Consultant

2 weeks ago


Glastonbury, Somerset, United Kingdom Office Angels Full time

JOB TITLE:
Finance Support Consultant

LOCATION:
Glastonbury, Somerset (Hybrid working)

HOURS:
Monday - Friday, Early Shift - 8am - 4.30pm, Late Shift - 9.30am - 6pm.

After your 6 months' probation there will then be an international shift once every six weeks 5am - 1pm and Sunday hours from 6am -2pm.

(pay enhancements withinternational shifts worked from home)

SALARY:
Up to £28K (basic) PA (plus bonuses and pay enhancements)

BENEFITS:25 days annual leave plus Bank Holidays, Hybrid Working, Pension Scheme, Private Healthcare, Birthday leave, Discretionary bonus and Pay Rewards.

THE COMPANY:

A well-established international technology company that provides innovative, user friendly software allowing businesses to save time and focus on their goals.


THE ROLE:

An enthusiastic and dynamic Customer Support Consultant required to join a successful Support team in delivering excellence to customers.


KEY DUTIES:

  • As part of a busy support team, you will engage in both inbound and outbound communication with customers, providing them with support and assistance on products.
  • Through developing a deep understanding of products, you will help diagnose, investigate, and resolve customer issues.
  • Through regular communication, you will develop a trusting relationship with customers, allowing you to not only resolve issues but provide advice on how they can get the best out of products through functionality and best practice.
  • By collaborating with the team and other departments to promote the sharing of knowledge and information, you can make sure the customer gets the best possible experience.
  • Working alongside the Customer Account Managers, you will use your direct communications with businesses to keep customer and personal records up to date.
  • By meeting individual and team targets, you can contribute to the department's and ultimately the company's, continued success.

THE CANDIDATE:

  • Prior experience in a call centre or similar customer support position.
  • Good working knowledge of MS Office.
  • Knowledge and understanding of web browsers and reporting tools.
  • Excellent communication skills.
  • An ability and willingness to absorb mew aspects of technology.

Why make Office Angels your agency of choice?

  • CV advice and guidance.
  • Thorough interview preparation advice and support.
  • Support from a personable and dedicated team of experienced Consultants.
  • We keep in touch Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.
  • If we successfully find you your new role we will plant a tree in your name


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Office Angels UK is an Equal Opportunities Employer.

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