Finance Support Consultant
2 weeks ago
JOB TITLE:
Finance Support Consultant
LOCATION:
Glastonbury, Somerset (Hybrid working)
HOURS:
Monday - Friday, Early Shift - 8am - 4.30pm, Late Shift - 9.30am - 6pm.
After your 6 months' probation there will then be an international shift once every six weeks 5am - 1pm and Sunday hours from 6am -2pm.
(pay enhancements withinternational shifts worked from home)SALARY:
Up to £28K (basic) PA (plus bonuses and pay enhancements)
BENEFITS:25 days annual leave plus Bank Holidays, Hybrid Working, Pension Scheme, Private Healthcare, Birthday leave, Discretionary bonus and Pay Rewards.
THE COMPANY:
A well-established international technology company that provides innovative, user friendly software allowing businesses to save time and focus on their goals.
THE ROLE:
An enthusiastic and dynamic Customer Support Consultant required to join a successful Support team in delivering excellence to customers.
KEY DUTIES:
- As part of a busy support team, you will engage in both inbound and outbound communication with customers, providing them with support and assistance on products.
- Through developing a deep understanding of products, you will help diagnose, investigate, and resolve customer issues.
- Through regular communication, you will develop a trusting relationship with customers, allowing you to not only resolve issues but provide advice on how they can get the best out of products through functionality and best practice.
- By collaborating with the team and other departments to promote the sharing of knowledge and information, you can make sure the customer gets the best possible experience.
- Working alongside the Customer Account Managers, you will use your direct communications with businesses to keep customer and personal records up to date.
- By meeting individual and team targets, you can contribute to the department's and ultimately the company's, continued success.
THE CANDIDATE:
- Prior experience in a call centre or similar customer support position.
- Good working knowledge of MS Office.
- Knowledge and understanding of web browsers and reporting tools.
- Excellent communication skills.
- An ability and willingness to absorb mew aspects of technology.
Why make Office Angels your agency of choice?
- CV advice and guidance.
- Thorough interview preparation advice and support.
- Support from a personable and dedicated team of experienced Consultants.
- We keep in touch Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.
- If we successfully find you your new role we will plant a tree in your name
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
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