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Credit Control Administrator

3 months ago

South Shields, South Tyneside, United Kingdom Trinity Business Support Full time

Trinity Business Support are representing a client in South Shields, who are looking for a Credit Control Administrator, to join their team covering long-term maternity leave.

There is a potential opportunity that this could lead to a permanent contract for the right person.

Main Duties:


To contribute towards the provision of a high-quality Commercial Service by providing support in terms of credit control and customer service.


  • Develop and maintain relationships with business and trade customers.
  • Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
  • Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
  • Assist the Senior Credit Controller with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
  • Arrange adhoc collections and invoices for business customers, providing all associated paperwork.
  • Maintain the customer database and ensure it is accurate and up to date.
  • Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
  • Setting up appointments with trade customers.
  • Triage customer feedbacks for both the commercial and noncommercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.

Required Experience:

  • Experience of maintaining excellent business customer relationships.
  • Experience of keeping and maintaining accurate records.
  • Significant experience of using Microsoft word and excel
  • Experience of working in an administrative environment.
  • Experience of delivering excellent customer service for both residents and business customers.
  • Excellent IT skills and use of systems such as Microsoft office.
  • Excellent numeracy/literacy skills
  • Ability to manipulate data and produce reports.
  • Possess a keen eye for accuracy in data and records.
  • Able to work as part of a team
  • Flexible approach to work
  • Committed to the principles of equality and diversity
  • Confident manner and the ability to deal with people
  • Invoicing experience

Desired Experience:

  • Experience of working with both invoicing and credit control systems.
  • Experience of discussing service provision with business customers with the aim of growing the business
  • Experience of using Oracle

Job Type:
Temp to perm

Salary:
£11.39 per hour

Benefits:

  • Free parking

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person