Contact Centre Representative

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Charles Tyrwhitt Full time

Location- Milton Keynes- Discipline:

  • Contact Centre
  • Job type:
  • New Position
  • Salary:
- ££27, Contact name:

  • Lisa Hall
  • Job ref:

Published:
- about 5 hours ago
  • Startdate:
  • 28/01/2023

Job Title:
Contact Centre
Representative - Bilingual

Reports To:
Contact Centre Team Leader

Department:
Contact Centre

Location:
Milton Keynes/Cottons Centre

Role Summary:

At Charles Tyrwhitt our purpose is to "Make it easy for men to dress well".

The primary purpose of the Contact Centre Representative - Bilingual is to represent our brand, providing our valued customers with consistently effortless experiences that inspire confidence and trust.


Key Responsibilities:

  • We are customer obsessed and put the customer in the heart of everything we do, so you'll be taking customer orders over the phone, manage queries and resolve issues.
  • To ensure we are doing all we can to help our customers you'll have targets to work towards which will include an upsell target.
  • You'll help our customers by also completing tasks such as dealing with returned post and sending catalogues out to customers.
  • We're always looking at ways we can improve the customer journey, so you will feedback what our customers are telling us to various teams around the business.

Experience Required

  • First Class Communication skills in both verbal and written English
  • Fluent in another language
  • French
**Behavioural Competencies

  • A charming and engaging telephone manner
  • A love for team work
  • A genuine desire to help our customers. They love to talk to us
  • Passionate about people (being a people person will go a long way here)

Technical Skills

  • Competent navigating a PC and using a variety of systems

Qualifications/ Training

  • Previous experience in a similar or customer facing role would be beneficial

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