Service Desk Manager

2 weeks ago


East Calder, United Kingdom Simply Solutions (Europe) Full time


A well-established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full-time basis based in International Operations Centre based in Livingston.


Responsibilities to include but not limited to:
Managing the client CAFM system.
Manging our Omnichannel communication and ticketing systems.

Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms.

Line management of the Help-desk Team, including objective setting, performance management and development.
Work alongside the Operations Manager in developing the ongoing strategy to ensure best fit alongside the company's growth.
Monitoring the client Facilities Help-desk email inboxes.
Inputting and tracking jobs on the CAFM system as required.

Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for updates where required.

Raising purchasing orders as required.
Supporting the Team in reviewing documentation and supporting with any issue raising.
Dealing with escalations with sub-contractors paperwork/certificate non-submission.
Support review of sub-contractor RAMS.
Cover team absence and annual leave where required.

  • East Calder, United Kingdom Simply Solutions (Europe) Limited Full time

    A well-established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our Omnichannel communication and ticketing systems. Manage...


  • East Calder, United Kingdom Office Angels Full time

    Do you thrive on providing a first-class Customer Service? Do you have a natural flair and passion for customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities Help Desk Administrator. The role is perfect for someone who has proven experience in a...

  • Service Desk Manager

    2 weeks ago


    Cheshire East, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk Manager Location: Cheshire/ South Manchester Salary Range: up to £55k plus benefits (depending on experience) Your Schedule: This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to...

  • Service Desk Manager

    2 weeks ago


    Cheshire East, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Cheshire/ South ManchesterSalary Range: up to £55k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to...

  • Service Desk Manager

    2 weeks ago


    Cheshire East, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Cheshire/ South ManchesterSalary Range: up to £55k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to...

  • Service Desk Manager

    2 weeks ago


    Cheshire East, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Cheshire/ South ManchesterSalary Range: up to £55k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to...

  • Service Desk Manager

    2 weeks ago


    Cheshire East, UK, North West England, United Kingdom som3 Recruitment Full time

    Job Title: Service Desk ManagerLocation: Cheshire/ South ManchesterSalary Range: up to £55k plus benefits (depending on experience)Your Schedule:This role is primarily on-site, requiring a presence 5 days a week. Flexibility in start and end times is available as needed, aligning closely with our operational hours from 8:00 am to 6:00 pm, Monday to...


  • East Yorkshire, United Kingdom Ad Warrior Full time €28,500

    IT Service Desk Technician Location: Hull The IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office. The role will be suited to someone who is technically minded, reliable, and like to help and support people with their IT related questions. The ideal candidate will have an interest in different...


  • Goole, East Yorkshire, United Kingdom Tunstall Healthcare Ltd Full time

    We are currently recruiting a Service Desk Analyst to join our team. You'll be responsible for actively monitoring, reviewing, escalating, and diligently pursuing outstanding Service Desk tickets. Your goal is to ensure swift responses and resolutions within agreed-upon service levels, all whilst delivering excellent customer service. This role offers...


  • East London, United Kingdom Premier Work Support Full time

    Our client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential. The Service Desk Representative plays a crucial role in ensuring...


  • East Kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.You will be required to take ownership of a variety of service and support issues and ensure that they are recorded and...


  • East Riding, United Kingdom Ad Warrior Full time

    IT Service Desk Technician Location: Hull Salary: £28,500 per annum The Role The IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office. The role will be suited to someone who is technically minded, reliable, and like to help and support people with their IT related questions. The ideal candidate will...


  • East Riding, United Kingdom Ad Warrior Full time

    IT Service Desk TechnicianLocation: HullSalary: £28,500 per annumThe RoleThe IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office.The role will be suited to someone who is technically minded, reliable, and like to help and support people with their IT related questions. The ideal candidate will have an...


  • East Yorkshire, United Kingdom Ad Warrior Full time €28,500

    IT Service Desk Technician Location: Hull Salary: £28,500 per annum The Role The IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office. The role will be suited to someone who is technically minded, reliable, and like to help and support people with their IT related questions. The ideal candidate...


  • East London, United Kingdom Premier Work Support Full time

    Our client, a prestigious world class events venue, are looking for a professional, experienced Service Desk Representative with exceptional customer service skills for an ongoing, temporary assignment. Previous experience in the events industry would be advantageous, however not essential. The Service Desk Representative plays a crucial role in ensuring all...

  • Service Desk Lead

    3 days ago


    Chatham, South East, United Kingdom Sanderson Recruitment Full time

    Service Desk Team Lead - Application Support Manager - Service Desk Manager - Application Manager - 3rd Line SupportIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.We are looking for an enthusiastic Service Desk Lead / App Support Desk Lead t/ Application Support Manager /...

  • IT Service Desk Agent

    3 weeks ago


    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...


  • East Kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.Make sure to apply with all the requested information, as laid out in the job overview below.You will be required to take...


  • East Kilbride, United Kingdom Eden Scott Full time

    Excellent opportunity with a leading global organisation for an IT Service Desk Analyst. You will be the single point of contact for all company IT needs and be accountable for resolving incidents and requests through remote support.Make sure to apply with all the requested information, as laid out in the job overview below.You will be required to take...


  • East Calder, United Kingdom Office Angels Full time

    Do you have a real passion for customer service? Do you thrive working within a fast-paced team environment? Do you possess exceptional communication skills? Then we would love to hear from you as we may just have the perfect job for you! What's in it for you, you ask?A competitive salary - 26.5 - 28.5k (depending on experience)Free on-site parking5%...