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Charity Shop Assistant Brighouse Retail
3 months ago
Charity Shop Assistant
Brighouse Retail & Boutique
Salary £22,308 full time equivalent
Grade OHS8
Hours 7 hours per week - Sunday 9.30am to 4.30pm
Responsible to Shop Manager
Accountable to Area Manager
- Overgate Hospice is an independent charity with a mission to ensure that patients and those close to them live with the best possible quality of life. This is enabled by provision of the highest standard of compassionate and evidencebased specialist palliative and end of life care for adults in Calderdale who have active, progressive life limiting illness._
Job Summary
We are currently recruiting a Sunday Shop Assistant to work in our Brighouse Retail & Boutique shops with the Shop Manager, Shop Assistant and Volunteers to provide a high quality of retail service in relation to agreed performance targets.
Minimum Qualifications / Experience Required
Educated to GCSE level 5 or equivalent
Key Working Relationships
Shop Staff Team
Volunteers
Retail Area Manager
Retail Team
Income Generation Team
Local Community and supporters
Duties and Responsibilities
To work with the Shop staff to adhere to stock control, pricing, and rotation procedures, displaying goods in the shop, and maintaining high overall standards of display and housekeeping
Maintain a high standard of display, both externally and internally
Achieve and maintain high standards of housekeeping, organisation, and cleanliness throughout the shop premises
Provide the highest level of customer service to donors and customers
Help to actively promote Gift Aid in the shop, achieve the targeted conversion rates and manage the Gift Aid process
Assist the shop staff to ensure the shop is a safe environment that protects all staff, volunteers, and the public
Actively encourage all donations into the shop
Report any maintenance or H&S issues in the shop to the Shop Manager
Carry out any other duties as reasonably requested by Shop Manager
To work in any other shops as necessary
Be familiar with and able to operate all necessary procedures on the till
To support the manager in merchandising creatively to ensure maximum sales and profit are achieved
Volunteers
To assist the Shop staff by providing advice & guidance to the volunteers in order to develop an efficient & effective team across both shops
Customer Service
Ensure that customer service is professional and supports the ethos of the hospice
Promote the use of the Hospice loyalty card scheme
Support and advertise hospice events, campaigns, and awareness issues
Build relationships with customers and the community
Promote the role of the charity in the community
Team Working and Leadership
Be an active, participative, and supportive member of the Retail Team to ensure that all aspects of the Hospice retail strategy are successfully delivered
Finance
To comply with the correct financial procedures. This will include accurate cashing up, banking, reporting of figures, and relevant paperwork as required
General
Complete all administrative paperwork such as sales sheets and stock control sheets correctly and promptly
Promote volunteering opportunities where and when appropriate
Overgate General Duties & Responsibilities
Overgate Hospice is a no smoking organisation
The employee must maintain a safe working environment in accordance with Overgate Hospices Health and Safety policies & abide by the Health and Safety at Work Act (1974)
The employee must attend annual mandatory training sessions
The employee must ensure that they comply with all Hospice policies and procedures at all times & participate in the development and implementation of Hospice policies
The employee must be actively involved in Hospice Governance and support the audit cycle
Employees must demonstrate commitment to their own personal development and are required to make a positive contribution to fundraising and raising the profile of the Hospice locally and nationally
Employees must adhere to the Hospice's Standards of Behaviour Framework in all aspects of their work
Work closely with the Volunteer Service team as appropriate to ensure that any volunteers are supported in their roles, addressing any issues as they arise
Use all Hospice resources economically and cost effectively
Safeguarding Children and Adults at risk
All Hospice staff are required to act in such a way that at all times safeguards the health and well-being of children and adults at risk.
Familiarisation with and adherence to the Hospice safeguarding policies is an essential requirement of all employees as is participation in related mandatory/statutory training.
Valuing Diversity and Equality
All employees should carry out their duties in accordance with the values and principles of valuing diversity and equity of provision.
