Customer Service Representative

2 weeks ago


OldburyonSevern, South Gloucestershire, United Kingdom Best Turbos - Automotive Regenerations Ltd Full time

Responsibilities:

  • Provide exceptional customer service by promptly and professionally addressing inquiries, concerns, and complaints related to our automotive products and services.
  • Maintain strong product knowledge and stay updated on industry trends and developments to provide accurate and relevant information to customers.
  • Process orders, returns, and exchanges efficiently and accurately using our customer service and order management systems.
  • Assist with administrative tasks such as data entry, filing, and generating reports to support the overall operations of the customer service and administration department.
  • Monitor and manage customer accounts, ensuring accurate and uptodate information is maintained.

Requirements:

  • Proven experience in customer service and administration, preferably within the automotive industry.
  • Deep understanding of automotive products, parts, and services, including industry terminology and common customer concerns.
  • Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
  • Excellent organizational skills with the ability to prioritize tasks and meet deadlines in a fastpaced environment.
Salary depends on experience, individually negotiated.

Pay starting from £25000 PA opportunity to develop personal skills and pay rise along with experience. Commission and bonusses available.

Working hours including 1h breaks. Rotating Saturdays 7-12 paid as overtime.

Job Types:
Full-time, Permanent

Salary:
From £25,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • Gym membership
  • Onsite parking

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay
  • Performance bonus

Education:

  • GCSE or equivalent (preferred)

Experience:

- automotive industry: 1 year (required)

Work Location:
In person

Reference ID:
B85TAUTOMOTIVE

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