Current jobs related to Equality Advisor - Rotherham, Rotherham - G4S Business Unit:US Youth Services

  • Nutrition and Wellness Advisor

    1 month ago

    Rotherham, Rotherham, United Kingdom Connect Healthcare Rotherham CIC Full time

    Position Overview As a key member of the Connect Healthcare Rotherham CIC team, our Nutrition and Wellness Advisors play a vital role in assisting individuals from the community to enhance their physical and mental well-being. By engaging with clients in both individual and group environments, you will empower them to acquire the knowledge, skills, and...

  • Safety, Health, Environment

    2 weeks ago

    Rotherham, Rotherham, United Kingdom BOC Limited Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Safety, Health, Environment & Quality (SHEQ) Advisor. As a key member of our organization, you will play a critical role in ensuring the highest standards of safety, health, environmental sustainability, and quality across our operations.Key...

  • Safety, Health, Environment

    2 weeks ago

    Rotherham, Rotherham, United Kingdom BOC Limited Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as a Safety, Health, Environment & Quality (SHEQ) Advisor. As a key member of our organization, you will play a critical role in ensuring the highest standards of safety, health, environmental sustainability, and quality across our operations.Key...

  • Sales Consultant

    1 week ago

    Rotherham, Rotherham, United Kingdom Daisy Communications Limited Full time

    Job OverviewWe are seeking a highly motivated and ambitious Sales Advisor to join our team at Daisy Communications Limited. As a Sales Advisor, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute sales strategies to acquire new business and expand existing...

  • Sales Consultant

    1 week ago

    Rotherham, Rotherham, United Kingdom Daisy Communications Limited Full time

    Job OverviewWe are seeking a highly motivated and ambitious Sales Advisor to join our team at Daisy Communications Limited. As a Sales Advisor, you will play a crucial role in driving business growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute sales strategies to acquire new business and expand existing...

  • Service Supervisor

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Octane Recruitment Full time

    {"title": "Service Supervisor Role", "description": "As a Service Supervisor, you will be responsible for ensuring that our customers receive the best possible experience by ensuring that the team is organized and prepared for arriving customer appointments.You will act as a point of escalation for customer issues as required and drive and deliver strong...

  • Service Supervisor

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Octane Recruitment Full time

    {"title": "Service Supervisor Role", "description": "As a Service Supervisor, you will be responsible for ensuring that our customers receive the best possible experience by ensuring that the team is organized and prepared for arriving customer appointments.You will act as a point of escalation for customer issues as required and drive and deliver strong...

  • Regeneration Service Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    Regeneration Service Manager OpportunityWe are partnering with a Local Authority in Rotherham to support the appointment of a Regeneration Service Manager on a 3-month contract, with potential for extension. If you're a skilled professional with experience in regeneration and community development, we encourage you to apply with your CV.Key...

  • Regeneration Service Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    Regeneration Service Manager OpportunityWe are partnering with a Local Authority in Rotherham to support the appointment of a Regeneration Service Manager on a 3-month contract, with potential for extension. If you're a skilled professional with experience in regeneration and community development, we encourage you to apply with your CV.Key...

  • Regeneration Service Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    We are partnering with a local authority in Rotherham to support the appointment of a Regeneration Service Manager on a 3-month contract, with the possibility of extension. To apply, please submit your CV for immediate consideration.Compensation: Competitive daily rateKey Responsibilities:Provide high-level guidance and support in a specialist area, ensuring...

  • Regeneration Service Manager

    2 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    We are partnering with a local authority in Rotherham to support the appointment of a Regeneration Service Manager on a 3-month contract, with the possibility of extension. To apply, please submit your CV for immediate consideration.Compensation: Competitive daily rateKey Responsibilities:Provide high-level guidance and support in a specialist area, ensuring...

  • Regeneration Service Manager

    3 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    We are partnering with a Local Authority in Rotherham to assist with the appointment of a Regeneration Service Manager on a 3-month contract, with the potential for extension. If you're a seasoned professional with expertise in regeneration and community development, we encourage you to apply with your CV for consideration.**Compensation:** Competitive daily...

  • Regeneration Service Manager

    3 weeks ago

    Rotherham, Rotherham, United Kingdom Brackenberry Full time

    We are partnering with a Local Authority in Rotherham to assist with the appointment of a Regeneration Service Manager on a 3-month contract, with the potential for extension. If you're a seasoned professional with expertise in regeneration and community development, we encourage you to apply with your CV for consideration.**Compensation:** Competitive daily...

  • HR Advisor

    4 months ago

    Rotherham, United Kingdom NHS Professionals Full time

    **Job Title**:HR Advisor **Location**:Rotherham Hospital, S60 2UD **Trust Location**:The Rotherham NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Rotherham NHS Foundation Trust is the place for you. **About the Trust** The Rotherham NHS Foundation Trust...

  • HR Advisor

    3 months ago

    Rotherham, United Kingdom NHS Professionals Full time

    **Job Title**:HR Advisor **Location**:Rotherham General Hospital **Hours**:Monday-Friday 37.5 hours per week between 9am-5pm **Trust Location**: Rotherham General Hospital, Moorgate Road, Rotherham, S60 2UD **What you’ll be responsible for**: Provide efficient and effective employee relations casework management processes, including disciplinary,...

  • Governance Advisor

    4 months ago

    Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Job description Directorate - Assistant Chief Executive's Permanent, Full Time, 37 Hours per week. Rotherham MBC is looking to recruit an experienced Governance Advisor to join its Governance Team within Democratic Services. The team provides comprehensive governance and administrative support across a wide range of committees, including overview and...

  • Senior HR Advisor

    4 months ago

    Rotherham, United Kingdom NHS Professionals Full time

    **Job Title**:Senior HR Advisor **Location**:Rotherham Hospital, S60 2UD **Trust Location**:The Rotherham NHS Foundation Trust Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, The Rotherham NHS Foundation Trust is the place for you. **About the Trust** The Rotherham NHS Foundation...

  • Customer Service Advisor

    4 months ago

    Rotherham, United Kingdom PET BRANDS Full time

    **CUSTOMER CARE ADVISOR (Pet Brands)** Pet Brands Limited is building the future of pet wellbeing. **The description** We’re looking for a talented and experienced Customer Care Advisor to join our growing team to make Pet Brands Ltd. the biggest name in pet care. If you’re looking for a business to grow with and think you can help us accelerate...

  • No7 Advisor

    4 months ago

    Rotherham, United Kingdom Boots Full time

    Summary Job Reference: - 226763BR Rotherham, Parkgate Fixed Term 16 hours per week **The hourly rate for this role is £11.30 - £12.50 depending on location.** No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. **Who we are** Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap...

  • No7 Advisor

    4 months ago

    Rotherham, United Kingdom No.7 Boots Full time

    Rotherham, Parkgate Part-Time Fixed Term The hourly rate for this role is £11.30 - £12.50 depending on location. No 7 Advisor is an exciting role helping customers and advising them about their skincare and beauty needs. Who we are Five iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in...

  • Christmas Customer Advisor

    3 months ago

    Rotherham, United Kingdom Boots Full time

    Summary Job Reference: - 218381BR Rotherham, Parkgate Fixed Term We are now recruiting Christmas Customer Advisors for our Rotherham, Parkgate store. Shift patterns may appear below Available shift patterns: 3 x 5 hour shifts a week **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your...

  • Christmas Customer Advisor

    3 months ago

    Rotherham, United Kingdom Boots Full time

    Summary Job Reference: - 219229BR Rotherham, Parkgate Fixed Term We are now recruiting Christmas Customer Advisors for our Rotherham, Parkgate store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and you’re...

  • Customer Service Advisor

    4 months ago

    Rotherham, United Kingdom Fetch Full time

    **Customer Care Advisor** Pet Brands is building the future of pet wellbeing. **The description** We’re looking for a talented and experienced Customer Care Advisor to join our growing team to make Pet Brands the biggest name in pet care. If you’re looking for a business to grow with and think you can help us accelerate progress, we want to hear from...

  • Customer Service Advisor

    3 months ago

    Rotherham, United Kingdom Wilsons Carpets Full time

    We are a national family-owned carpet retailer selling online and through 20 stores, employing nearly 300 people. Join our team! Wilsons Carpets are looking for a **Customer Service Advisor **at **Wath Upon Dearne, S63 7LG** **Package** **Salary** : £25,334.40 per annum plus OTE £1,000 + per annum. **Contract***: Full Time, Permanent **Shift...

  • Health and Safety Advisor

    3 months ago

    Rotherham, United Kingdom Essential Employment Full time

    **Health and Safety Advisor needed in Rotherham, £18ph** PAYE - Reference: RQ968897** - Provide professional and competent advice, guidance, information and instruction to stakeholders as required, ensuring appropriate policies, procedures, training and assessments are in place, in line with national legislation and guidance - Ensure correct systems and...

  • Health and Safety Advisor

    4 months ago

    Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

    Job description Directorate: Regeneration & Environment Permanent, full time, 37 hours per week (As Career Progression) We are looking to recruit two Health and Safety Advisors to join our hard working and dedicated Health and Safety Team, this is an exciting opportunity for enthusiastic, hardworking and self-motivated individuals to join our team to work...

  • Human Resources Advisor

    4 months ago

    Rotherham, United Kingdom Services 4 Schools Full time

    **Services 4 Schools Ltd** **HR Advisor** - Rotherham & South Yorkshire (hybrid - remote & onsite supporting schools) **Job Type**: Permanent, Full Time **Salary**: £28,000 to 32,500 per annum Start Date: ASAP - **If you want to enhance and progress your HR career and play a vital role in our award-winning company, providing specialist HR support to...

  • Customer Service

    4 months ago

    Rotherham, United Kingdom Capita Full time

    Customer Service Advisor (No weekends) **Salary**: £20,663 per annum Contract : Permanent Location: (Hybrid) You will be required to work 1 day a week in our Dearne Valley site and 4 days at home, so you must be able to commute to our Dearne Valley site Office Rotherham S63 5DJ. Training: 5 weeks training at our Dearne Valley site (Mon - Fri 9am -...

  • Customer Advisor

    3 months ago

    Rotherham, United Kingdom Boots Full time

    Summary Job Reference: 233004BR - Job Reference: 2 3 3 0 0 4 B R Rotherham, District General Hospital Fixed Term 7.5 Hours **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** Joining us as a Customer Advisor is a great opportunity, whether it’s...

  • Inbound Sales Advisor

    3 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Job Advert** Experience the power of a game-changing career** Are you passionate about sales and customer service? Join our team of go-getters and can-doers as an Inbound Sales Advisor in our Dearne Valley office. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day...

  • Customer Service Advisor

    4 months ago

    Rotherham, United Kingdom Webhelp Full time

    **Job Advert** Experience the power of a game-changing career** Are you ready to take the driver's seat in customer service excellence? We're on the hunt for a dynamic and enthusiastic Customer Service Advisor with a passion for premium cars to join Concentrix in our Dearne Valley office. We’re a global technology and services leader that powers the...

  • Customer Service Advisor

    4 months ago

    Rotherham, United Kingdom Vp plc Full time

    **About the Role** We have an exciting opportunity for a dedicated Customer Service Advisor to join our dynamic team at Vp plc. Reporting to the Hire Desk Manager, you will be an integral part of our customer service department, responsible for providing exceptional support to our valued clients. Your role will encompass handling customer enquiries,...

  • Sy - Departmental Supervisor - Service Desk

    3 months ago

    Rotherham, United Kingdom Quality Service Recruitment Full time

    **Departmental Supervisor - Service Desk** **Location**: Wath Upon Dearne, Rotherham **Working Hours**: 39 hours per week (36.5 hours paid), Monday to Friday, 9 am - 5 pm (4 pm finish on Fridays) **Salary**: £28,000 per annum (£14.85 per hour) My Client is a dynamic and customer-focused company dedicated to providing top-notch products and services...

Equality Advisor

3 months ago

Rotherham, Rotherham, United Kingdom G4S Business Unit:US Youth Services Full time £23,445
Equality Advisor Rotherham, Barnsley £23,444.80 Equality Advisor Equality Advisor Location: Rotherham, Barnsley | Salary: £23,444.80 | Posted: 9 May 2024 | Closes: 30 May 2024 | Job Type: Full Time and Permanent | Business Unit: UK Central Government Services | Region / Division: UK & Ireland | Reference: 15745 Role Responsibility:

Customer Experience Adviser - Equality Advisory Support Service

Wath-upon-Dearne, Rotherham, S63 7ER - Remote
37.5 hours per week - £23,444.80

  • Do you like to make a difference?
  • Do you like to have a hands-on approach that could affect real change?
  • Are you a caring individual who likes to speak to a wide variety of people?

Who we are
The EASS is a helpline that advises and assists individuals on issues relating to the Equality Act 2010 and the Human Rights Act 1998. We are the only helpline in the UK that provides informal non-legal advice in line with these legislations.
We are open Monday to Friday (9am till 7pm) and Saturday (10am till 2pm). Successful applicants will be required to work a late shift (1 in 4). We are a multi-channel advice line who advises over telephone, email, webchat, and letters.

What we do
You will be the first point of contact for individuals who are seeking to understand their rights under the Equality Act 2010 and Human Rights Act 1998 across various communication channels (telephone, email, webchat, letter).
You will receive in-depth training to understand both legislations so that you can help our customers informally resolve their complaints without the need to go to court. You will ensure our customers receive a professional service, get the support they need, and ultimately help people on every call.

What's involved
● Communicate effectively and liaise with customers, relative client departments and management.
● Utilise effective communication and match the needs of individuals with protected characteristics, understanding their needs can be different.
● Deal with telephone queries and provide information to both external and internal customers as necessary.
● Provide accurate legal guidance in line with strict legislation guidelines and training provided.
● Manage customer cases effectively; responding to additional queries where necessary, contacting the individual and looking for opportunities to support the customer further.
● Write to or telephone external organisations on behalf of customers and keep the customer updated on this process.
● Identify any cases that may be strategic in nature, and update these accordingly.
● Adhere to the minimum target call and communication levels and standards as set by the company.
● Keep up-to-date with briefs provided by the business to remain fully informed with company and legislative changes.
● Adhere to the Data Protection, ICT and Confidentiality Policy at all times.
● Keep accurate and timely records of all contacts with the customer in line with company standards and expectations.
● Provide a high level of customer service that is informative, confidential, empathetic and in-line with our service remit.
● Carry out any other duties relevant to the role as directed by your senior or Team Manager.

We are an equal opportunities employer and holders of the Disability Confident Employer status.

The Ideal Candidate:
  • Have experience working in a customer focused environment
  • Be a confident and courteous communicator with an excellent telephone manner
  • Be able to work under pressure, often dealing with emotive issues.
  • Be self aware so as to protect your own and others health.
  • Have an excellent standard of written and spoken English.
  • Proven experience of building rapport & adapting communication to suit a diverse range of people.
  • Be IT literate, specifically experienced in using Google packages
  • Working as part of a team and supporting colleagues.
  • Have a positive working attitude and work ethic.
  • Experience of working within a busy fast paced call centre environment.
  • Providing customer services via omni-channel solutions including telephone, webchat,email, letter and social media.
  • Working under your own initiative.
  • Excellent ability to organise workload.
  • Have a willingness to learn and be open to change.

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

  • Progression, training and development catered to you.
  • Charity work
  • Refer A Friend incentives
  • Company pension scheme with employer contributions.
  • G4S Life Assurance Scheme.
  • Subsidised healthcare plan.
  • Charity work- Match-IT and Payroll Giving.
  • Confidential Counselling Services
  • 24/7 support specialising in health and medical
  • Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
  • Free tea and coffee on site
  • Morale and well being team

We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.

#J-18808-Ljbffr