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Cancel Clinical Support Worker
3 months ago
An exciting opportunity has arisen at London North West University Healthcare Trust for an enthusiastic, motivated and dynamic individual to join the Urology Cancer Nursing Team as a Cancer Clinical Support Worker.
This is a 1 year fixed term, part time post, Tuesday-Friday Hours)
Serving a population of over 930,000 the Trust's cancer activity is comparable to designated cancer centres, so if you thrive on a challenge and feel you can make a real difference to the care of our cancer patients, this post maybe for you.
The Oncology cancer nursing team are looking for a Band 4 cancer clinical support worker to assist them in providing high quality care to patients living with and beyond a diagnosis of cancer.
The role will include a mixture of patient contact, management of databases, making appointments and managing our health and well being events.
The patient contact will include answering phone enquiries, contacting patients directly, assisting with health & well being events and in filling in forms for both feedback and assessment.
The Cancer Clinical Support Worker will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.
You will work in close unison with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment including stratified follow-up and will be able to signpost patients to support their self-management.
You will be responsible for the management of IT systems that support the cancer pathway and be a key contact for patients.
The post holder will work independently within the remit of the role but under the guidance and supervision of the Clinical Nurse Specialists.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital:
home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
St Mark's Hospital:
an internationally renowned specialist centre for bowel disease
Ealing Hospital:
a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
Central Middlesex Hospital:
our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and
Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service
Support stratified Follow
- Up for Cancer patients, be responsible for the management of IT systems that support this pathway ensuring that patients are entered and the pathway monitored.
Triage telephone calls to the Cancer CNS telephone and liaise directly with patients, signpost and escalate to the CNS team as appropriate.
Perform Holistic Needs Assessments using designated screening tools as
To participate in collating patient surveys and develop action plans alongside the senior CNS.
Support CNSs in developing and facilitating Health and Well Being programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term
Document all interactions both verbally and written with accuracy and in line with Trust policy and
Demonstrate excellent communication skills both verbal and
