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Energy Operations Administrator

3 months ago

Leicester, Leicester, United Kingdom Utility Warehouse Full time
Company Description

Hours:8:00am - 6:00pm, Monday - Saturday

Hello, we're UW
We're a bunch of great people working together, solving problems and having fun.

Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.


How? It's simple, we take the headache out of essential home services by providing them all in one place - energy, broadband, mobile, and even insurance.

That's one provider, one account, one bill, and lots of savings.


We're a truly unique FTSE 250 company with a business model that has real social impact at the heart of it.

Being a part of the UW community you'll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.


About the role


Energy is at the heart of our customer proposition at Utility Warehouse and we aim to deliver an excellent service to each and every one of our members.

To help us achieve this, our operations team support and problem solve for our customers, ensuring they have accurate bills each month and ensuring the efficiency of our back office processes.


What you'll do

  • Assisting with ad hoc admin, Projects, and Reporting
  • Work exceptions in line with KPI's and SLA's
  • Second line support for the call center teams
  • Supporting the Energy Operations department in general
  • Working with third parties to resolve queries
  • Liaising with customers to explain and take ownership of complex/technical issues
  • Taking ownership of High-Level Complaints and Escalations
  • Understanding the internal infrastructure and the systems
  • Supporting and identifying requirements for knowledge transfer between departments and individuals
  • Maintaining a good working relationship with other departments

About you

  • Strong interpersonal and communication skills
  • A positive and proactive outlook
  • Strong analytical skills and eye for detail
  • Ability to complete tasks efficiently and within deadlines
  • Willingness to take ownership and find solutions
  • Extremely focussed
  • Energy experience would be an advantage but not essential

What's it in for you
Join a high growth FTSE 250 business and help us deliver our growth ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

  • Huge opportunities for exposure & development as we scale up.
  • Competitive salary including share options
  • 25 days holiday plus Bank Holidays
  • Life Insurance up to 4 x your salary
  • Discounted healthcare & medical cash plans
  • A free virtual GP service
  • Private pension scheme
  • Share options and Save As You Earn Scheme
  • A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, virtual fitness classes and wellness tools
  • Discounted UW services (30% mobile & broadband, 10% energy & insurance)
  • A UW cashback card earning you cashback on all your spending

Job Description:

Qualifications:

Additional Information