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Specialist Admin
3 months ago
Starting salary between £22,000 to £27,500 (depending on hours, skills and experience) plus additional benefits
- Our standard fulltime contracts are for 35 hours per week (with options for part time working)._
- However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £27,500._
Location:
this role is 3 days per week in our Sheffield office and 2 days per week working from home (initially it will be full-time in our office for training - c. 8 weeks)
Allocated shift pattern between 08:00 - 18:00 Monday - Friday
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions.
Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day. People like you
A bit about the job:
We want you to provide the very best service with performance measured in line with Aviva's values; Care, Commitment, Community and Confidence.
There is a lot to learn but don't worry, through great training and coaching you'll be well prepared to support the needs of our customers and financial advisers.
You will be part of our our Wealth Organisation, providing admin and telephony support to our pensions savings customers.But don't worry about the product, it's the care that you can bring to our customers that we care about most
Our products can be technical - there is a lot to learn but don't worry, you'll receive plenty of training and support to help our customers with their complex queries.
Skills and experience we're looking for:
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
- Be a good fact finder
- you will ask the right questions at the right time to really understand what our customers need from you
- Someone who enjoys working and learning with others around them to deliver fantastic customer service
- The ability to understand our digital methods and how they can make things simple and quick for our customers
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections
What you'll get for this role:
- Starting salary between £22,000 and £27,500 (depending on location, skills, experience, and qualifications)
- Aviva will contribute up to 14% to your personal pension (dependent on your contribution)
- Eligibility for annual performance bonus
- Family friendly parental and carer's leave
- 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year
Aviva is for everyone:
We are inclusive and
welcome everyone
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working -spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
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