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Ward Admin Clerk
3 months ago
To assist the Ward Sister/Charge Nurse with general ward administration/clerical duties to ensure the smooth running of the ward as required.
Key Result Areas & performance- Reception Area
- First point of contact for patients, their friends and families and ensuring that
- To deal with patients in a mature manner when speaking to them on the phone and
sensitive and re-assuring manner is required in difficult situations. Patient
confidentiality should be maintained at all times.
- To register patient details on Cerner ensuring a high level of data accuracy.
- To admit and discharge on Cerner and on EPRS
- To deal with written and telephone enquiries for the wards as appropriate.
- To book follow up appointments as required
- Booking of hospital transport for patients according to the hospital Transport Policy.
- Provide cover for colleagues during annual leave, sickness and busy periods this
- Be fully competent in the features of the hospital computer system and undergo
- Attend additional training as required and assist new staff with training.
When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.
Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.
We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
- On occasion to manage potentially aggressive, verbally abusive visitors to the Ward which must be dealt with appropriately following agreed procedures and protocol.
- To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries.
- To direct commercial and other visitors to the right department ensuring that the
- To keep up to date record of staff and visitors movement in & out of the ward in line
- Manage tidiness and appearance of reception
- To highlight any referrals which require urgent attention and deal with them promptly,
where the patient needs to be booked.
- To develop working relationships across the trust with consultants and their teams
- Check all the medical records in the morning ensuring all loose pages are filed
- Update white board as per requirements.
- Assist nursing staff with ensuring correct wrist band is available in EPRS.
- Get the Family and Friends Test completed when a patient is discharged.
- Take/collect TTAs to Pharmacy when the pharmacist is unable to come to the war
