Team Manager, Client Service Delivery

2 weeks ago


Camden Area, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

We have an excellent opportunity for a Client Services Delivery Manager – Global Immigration & Mobility Services, to join a leading international consultancy.


Applicants must have experience in the following:
Designing, creating, implementing and managing performance metricsnProactively building and developing innovative ideasnProven track record of ensuring the team delivers an efficient and effective service to clientsnStrong IT skills and ability to create reports, graphs and other metricsnSound knowledge of global immigration and mobility processesnLeading by example with their knowledge and problem-solving skillsnDesire to grow and develop in a fast-growing companynProactive and ambitious attitude

At the heart of our client's success is their commitment to exceptional client service.

As the Client Service Delivery Manager, you'll play a key role in enhancing client services, ensuring the delivery of efficient and effective solutions across operations.

This position require experience in creating and implementing processes and not just managing existing processes and procedures.

Key duties of the role include:


Design, develop, implement, and review performance metrics to monitor service quality, identifying areas for improvement.nLead and optimise client service delivery processes, ensuring alignment with strategic objectives and KPIs.nProduce and present comprehensive reports and analyses on team performance, client satisfaction, and service delivery outcomes.nEngage with IT and systems development to enhance service delivery platforms and client interfaces.nOffer expertise in global immigration matters, providing solutions and guidance to teams and clients.nDrive continuous improvement initiatives, fostering innovation in service delivery methods.nCollaborate cross-functionally to ensure seamless service integration and client support across different jurisdictions.


Skills required:


Sound knowledge of global business immigration.nProven experience in client service delivery, preferably within a global consultancy or immigration services environment.nStrong analytical skills and proficiency in creating and interpreting reports, graphs, and performance metrics.nExcellent IT skills, including in data analysis and presentation tools.nExceptional problem-solving abilities, with a track record of leading by example and finding innovative solutions to complex challenges.nOutstanding communication and interpersonal skills, capable of engaging effectively with both internal teams and external clients.



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