Visitor Experience Officer

2 weeks ago


Cannock, Staffordshire, United Kingdom National Trust Full time

Have you got fantastic customer service skills? Are you a creative individual who has enthusiasm for developing engaging experiences for visitors of all ages? We'd love you to bring your skills to the biggest conservation charity in Europe.

With engaging stories to tell, there's always something to share with our visitors, and it will be your job to make sure we're doing that all year round.


From creating accessible Easter trails to decorating Christmas trees to working with teams across the estate to tell engaging and inspiring stories and bring our places to life.


What it's like to work here:This vacancy is included in a trial of the 'Disability Confident' scheme (level 1).


The Visitor Experience team works across all areas of the estate and with every team to create an engaging and exciting visitor programme for all our visitors.

The Shugborough Estate team are dedicated and engaged and love sharing their enthusiasm with all visitors.

What you'll be doing:

As a Visitor Experience Officer, you'll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property.

Working alongside the Visitor Operations and Experience Manager, you'll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Understanding how and why we engage our supporters is key.

You'll work with the visitor welcome team to link everything we do back to our cause and the ongoing work we do.

You'll deliver high standards of presentation ensuring all our communications, from the first click on the website, to the posters and signs around the property are clear and consistent.

As a champion of exceptional visitor experiences, you'll join a hard-working team and regularly be involved in the duty management rota helping run the visitor operation.


As part of the Duty Management team, you'll work one weekend in 4 or 5 with responsibility for overseeing the smooth running of the site in conjunction with the daily senior manager.


Please also read the full role profile attached to this advert.
Who we're looking forWe'd love to hear from you, if you have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Outstanding organisation and planning skills, and a good eye for detail
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a great teammate
  • Experience of producing interpretation, marketing or promotional material
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 31/07/24)

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