Head of FM

1 week ago

London, Greater London, United Kingdom Serco Full time

Salary:
Up to £60,000 per annum + Excellent Corporate Benefits Package


We are recruiting for an experienced FM Lead to join our Facilities Management (FM) team at HMP Thameside - a Category B adult male facility in the Thamesmead area of the Royal Borough of Greenwich, South-East London.

Thameside is London's only private prison and can currently hold 1232 convicted and remand male prisoners. Opened in March 2012, Serco has managed the facility since in providing safe, decent, secure and respectful environment.


Working with your team and external contractors, you will ensure the delivery of the highest quality upkeep and maintenance of all prison areas, within agreed cost parameters, with an unparalleled customer service approach.

Your operational knowledge and application of current Health & Safety, Environmental legislation, Quality Assurance controls and COSHH requirements is a pre-requisite.


Your experience within an operational role with a wide exposure to the total provision of FM services and building infrastructure will drive your success.

Manage and coordinate the on-site team in the delivery of FM Services, via two Senior Engineers.

Ensure all contractual KPIs/SLAs are achieved and reported in line with statutory requirements and the contract Business Plan.

Manage contractors including specialist hard services, fire systems, lifts, hygiene, waste management and all outsourced services.

A natural passion for FM with experience of delivering a high quality service to clients.

Working experience of CAFM systems is essential and finally, flexibility is required - you will be required to travel to other sites, and you will form part of the out of hours Duty Management Role dealing with Major Incidents and escalation.


A place for you - We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

Pension - up to 6%

Employee Assistance Programme

A company passionate about diversity and inclusion

A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality


We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks).

Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. For help with your application please contact


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

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