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Head of Retail
3 months ago
As the Head of Retail & Online Jewellery, you will oversee our brand new retail store and established online platforms, be responsible for the full P&L, order fulfilment, and customer service operations.
This role demands not only a deep understanding of the jewellery market and product nuances, but also expertise in sourcing new products and confidently appraising and pricing second-hand goods.
While the primary focus will be on operational and financial management, you will also have a crucial role in evolving our brand identity, ensuring that both our website and physical store reflect our ambition and resonate with our customer base, all while delivering on growth and profitability.
We value individuals who thrive in our collaborative culture, demonstrate problem-solving prowess, and have an inherent drive for excellence.You will develop an in-depth understanding of our products, our customers, and the jewellery industry which will inform and guide your decision-making process.
Trust and integrity are non-negotiable, forming the foundation of our success.Main Responsibilities
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Operational and Financial Oversight:
- Manage the overall operations with full P&L responsibility for both online and physical retail environments. Ensure operational efficiency, growth and profitability across all channels.
Product Sourcing and Appraisal:
- Source new products and appraise secondhand goods, using your expert knowledge to set competitive prices and expand our offerings.
Brand and Design Leadership:
- Take an active role in the design aspects of our online presence and help define the overall brand strategy. Ensure the brand identity is consistently represented and resonates with our target market both online and offline.
Product and Industry Expertise:
- Utilise industry experience to enhance product selection, customer engagement, and market positioning.
Team Management and Development:
- Lead and inspire a team dedicated to achieving excellence in every aspect of the business from sales to customer service.
Strategic Planning:
- Collaborate with other senior leaders to define longterm strategies that align with the company's goals and market opportunities.
Customer Focus:
- Ensure that the customer remains at the centre of our focus and that they always receive an intuitive user experience and seamless customer journey instore and online.
- Deliver a superior brand and shopping experience for all our customers.
Market and Competitor Analysis:
- Continuously analyse competitors and market conditions to identify new opportunities for growth and innovation.
- An experienced leader with a strong background in jewellery retail or ecommerce.
- Skilled in sourcing, appraising, and pricing jewellery, including secondhand items.
- Knowledgeable about the jewellery industry with an eye for design and detail.
- Adept at crafting a compelling brand identity and enhancing customer experience.
- A strategic thinker with the ability to lead teams and drive business growth.
- Experienced in managing both digital platforms and retail operations.
- A collaborative team player who thrives in a dynamic, fastpaced environment.
We Value:
INTEGRITY - We're committed to earning trust, doing what is right, acting like owners, and holding ourselves to the highest standards.
AGILITY - With a focus on speed and adaptability, we value progress over perfection and are continuously learning and improving.
CLARITY - Through straightforward communication and well-understood goals, we encourage ideas and value honesty.
EFFICIENCY - Resourcefulness and frugality are our cornerstones. We aim to extract maximum value with minimum input.
Package Description
- A competitive salary of £60,000 to £70,000 (based on experience) with a bonus potential up to 30%.
- 25 days holiday with option to buy more.
- 8% pension contribution, private healthcare, and a cycle to work scheme.
- Substantial opportunities and budget for personal and professional development.