Retail Store Manager

3 days ago

Birmingham, Birmingham, United Kingdom LVMH Group Full time
About the Role

We are seeking a highly skilled and experienced Retail Store Manager to lead our Sephora store in Bullring Shopping Centre, Birmingham. As a key member of our team, you will be responsible for driving sales and profitability, while ensuring exceptional customer service and operational standards.

Key Responsibilities
  • Coach and train the team to meet commercial and operational Key Performance Indicators (KPIs).
  • Manage and cover the sales floor, ensuring effective floor leadership.
  • Motivate the team through floor management to create an addictive experience for clients.
  • Inspire the team to use digital tools and deliver customized services.
  • Collaborate with the Training Department to coach the team in offering Beauty Services for maximum client satisfaction.
  • Build a strong relationship with Brand Supervisors and follow up on Brand Beauty Consultants (BCs).
  • Lead the Management team in creating a positive and energetic shopping experience to achieve all commercial KPIs.
  • Maintain and enforce quality customer service standards and resolve customer service complaints.
  • Implement retail priorities and inspire commercial success.
  • Lead the management team in creating a positive and exciting work environment, ensuring sales targets are met.
  • Reinforce sales policies and techniques established at the Sephora University with all team members.
  • Balance and drive sales targets among selective, exclusive, and Sephora Collection products.
  • Analyze sales results and propose action plans to achieve set targets.
Operations
  • Optimize and oversee operations with the Operations Manager to ensure efficiency and compliance with company policies and operational guidelines.
  • Inspire the management team to enforce policies and procedures related to products, testers, prices, merchandising, and other partners.
  • Collaborate with the Operations Manager to maintain an excellent store image through cleanliness and product restocking.
  • Encourage the team to apply and follow established policies and procedures regarding store operations in collaboration with Category Managers.
  • Ensure compliance with visual merchandising, merchandising quality, animation, and marketing standards.
  • Provide support to relevant head office departments in providing feedback and analyzing data on all operational aspects.
Business
  • Support the Retail Director with knowledge of market conditions, competition, and client needs.
  • Provide leadership and management aligned with the vision and strategic direction of Sephora.
  • Analyze relevant KPIs and propose action plans for improvement and forecast future performance.
  • Develop and propose short and long-term strategies to drive top and bottom-line sales.
  • Provide product recommendations and qualitative feedback to the head office and category management based on local market knowledge and client needs.
  • Implement action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends, and operational knowledge.
  • Plan, implement, and oversee in-store promotional events or displays.
  • Stay informed about market trends through market visits and analyses to identify business growth opportunities.
  • Network with other stores, head office departments, and take on area responsibilities.
People
  • Motivate and develop the Management and store team through daily coaching and observations.
  • Communicate and inspire the team on business strategy, vision, and relevant information through briefings, coaching, and training.
  • Increase team confidence and motivation through praise and feedback for performance.
  • Identify, engage in recruiting, and develop talents, ensuring succession plans in collaboration with the Head of Operations.
  • Ensure the team attends training and conduct follow-up after training.
  • Facilitate monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss team performance.
  • Be accountable for the Performance Check-in and Performance Improvement Plan processes for the entire team, assisting managers where necessary.
  • Manage the annual leave of the team according to business needs.
Requirements
  • Advanced Product Knowledge; Minimum 7 to 8 years' experience in store management; Bachelor's degree.
  • Digital orientation, analytical skills, and business acumen; Intermediate MS Office skills; Commercial and financial awareness.
  • Project an exceptional image and body language according to Sephora guidelines.

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