Customer Account Co-ordinator

1 week ago

Newport, Newport, United Kingdom SAFRAN SEATS Full time

SAFRAN SEATS recruits:
Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense

Sa mission :
contribuer durablement à un monde plus sûr, où le transport aérien devi

Mission description


Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology.

Our passenger experience prides itself on innovation, customisation, quality and industrial design.


At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers.

One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world


In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.


The role of the Customer Account Coordinator is to be the main focal point for all customer enquiries from designated accounts/customers.

Responsible for the administration of Spares sales orders and related activities in line with company procedures both 3S and SGB.

The role will include other administrative support where requested in line with meeting departmental and company objectives and providing high levels of customer support at all times.

Key Responsibilities & Duties;

Handle customer requests for quotations, following processes to provide formal quotations back to the customer, with stock availability and lead times.

Loading of customer sales orders onto BaaN

Obtaining lead times

Monitoring and supporting customer urgent needs

Maintain departmental KPI's


Liaise with the Spares team (and wider cross functional teams where required) to establish progress on Spares requirements in line with customer expectations i.e.

escalating with procurement for customer expedite

Liaise with Engineering and Programme Management to obtain and develop customer and product knowledge to better support the airlines

Maintain strong customer communication including issues of open order books, order status and changes and distribution of monthly communication packs

Handling of customer complaints and resolving to completion including entry onto BaaN

To maintain records on database of all order entry to meet Audit purposes

To support maintaining our front office mailbox for all other enquiries

To attend customer meetings and exhibitions where required

To cover other ad-hoc office administration duties from time to time

To have an understanding of the supporting function roles and responsibilities

To take ownership of their accounts from order processing to despatch

SAFRAN SEATS is looking for:

  • Must be proficient in the operation of office computers
  • Must have advanced level knowledge of Microsoft Office software products (standard suite of office software products: MS Word, Excel, PowerPoint, Project, et. al.)
  • Must have ability to efficiently perform multiple tasks simultaneously
  • Must be able to interface with all departments within the company, as well as multicultural outside customers
  • Sets high standards of performance for self: assuming responsibility and accountability for successfully completing assignments or tasks; selfimposing standards of excellence rather than having standards imposed
  • Must be able to work extended hours as needed
  • Experience in a customer related area or proven ability to work well with customers required.
Our employees are at the heart of our success, as we work together for our sustainable future.

There are four People Fundamentals that underpin life at Safran:

  • We believe in and promote diversity and inclusion as key values across our business
  • We develop our colleagues skills and build opportunities so you can shape our future
  • We create a trustworthy work place to support you, as you dare to act and innovate
  • We encourage collaboration and mutual support for you and your colleagues
As a valued member of our team, these are just a few of the benefits you'll receive:

  • 25 days holiday + UK Bank Holidays
  • Benefits Programme, with a number of schemes such as cycle to work, technology savings, retail discounts and access to private healthcare
  • Career Progressions opportunities such as company sponsorship and further training courses
  • Family friendly policies including maternity, paternity, adoptive parents, shared parental leave, parental leave and flexible working
  • Equality & Diversity initiatives with internal groups for workplace engagement and involvement
  • STEM engagement with schools, colleges and universities and Charitable activi

  • Spanish Customer Service Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Reed Business Support Full time

    Are you looking to join an unique manufacturing company who deliver a customized service to their customers? Would you like to work for a company where there is great scope for progression, with a fun friendly culture based in their Newport siteas a Customerservice Co-ordinator where you can use your language skills?What you'll be doing: Providing excellent...

  • Logistics Co-Ordinator

    1 week ago

    Newport, Newport, United Kingdom NuStaff Recruitment Full time £14

    Nu-Staff are working with Safran Seats to support one of their main manufacturing locations based in Newport with the recruitment of Logistics Co-Ordinators. These are ongoing temporary assignments within a world leading environment and requires previous experience working within the logistics/warehousing sectorThe Job Role : To co-ordinate the day to day...

  • Logistics Co-Ordinator

    1 week ago

    Newport, Newport, United Kingdom Nustaff Full time £14

    Nu-Staff are working with Safran Seats to support one of their main manufacturing locations based in Newport with the recruitment of Logistics Co-Ordinators. These are ongoing temporary assignments within a world leading environment and requires previous experience working within the logistics/warehousing sector. The Job Role To co-ordinate the day to...

  • Clinical Coding Co-ordinator

    4 weeks ago

    Newport, Newport, United Kingdom Venn Group Full time

    Interim IT Recruitment SolutionsClinical Coding Co-ordinator urgently required Reference: 82142Location: Newport/hybrid(Band 5 upwards): NegotiableHours: 37.5 hoursVenn Group are currently working with a public sector organisation in the South Wales who are seeking an Clinical Coding Co-ordinator on a permanent to provide ongoing provision and management to...

  • Clinical Coding Co-ordinator

    1 month ago

    Newport, Newport, United Kingdom Venn Group Full time

    Interim IT Recruitment SolutionsClinical Coding Co-ordinator urgently required Reference: 82142Location: Newport/hybrid(Band 5 upwards): NegotiableHours: 37.5 hoursVenn Group are currently working with a public sector organisation in the South Wales who are seeking an Clinical Coding Co-ordinator on a permanent to provide ongoing provision and management to...

  • Clinical Coding Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Venn Group Full time

    Interim IT Recruitment Solutions Clinical Coding Co-ordinator urgently required Reference: 82142 Location: Newport/hybrid (Band 5 upwards): Negotiable Hours: 37.5 hours Venn Group are currently working with a public sector organisation in the South Wales who are seeking an Clinical Coding Co-ordinator on a permanent to provide ongoing provision...

  • Clinical Coding Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The Clinical Coding Service at Aneurin Bevan University Health Board has recently undergone a restructure of the team, which has created exciting development opportunities with the Clinical Coding Service.We are looking for an experienced Clinical Coder to take on the role of Clinical Coding Co-ordinator, as the Co-ordinator you will be responsible for...

  • Mdt Lead Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    An opportunity has arisen for a motivated, friendly and enthusiastic person to join the Integrated Locality teams as Multidisciplinary Team Lead Co-Ordinator. The role will be responsible for providing senior administrative support to the locality to ensure smooth running of defined aspects of the administrative function across the locality services,...

  • Mdt Lead Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    An opportunity has arisen for motivated, friendly and enthusiastic people to join the Integrated Locality teams as Multidisciplinary Team Lead Co-Ordinators. The roles will be responsible for providing senior administrative support to the locality to ensure smooth running of defined aspects of the administrative function across the locality services,...

  • Clerical Co-ordinators

    1 week ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    Band 3 (Subject to Job Matching & Verification)We are recruiting foraReceptionist/Clerical Co-ordinatorwho wishes to join #TeamIOWNHS on the Urgent and Emergency Care Floor. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards...

  • Clinical Coding Co-ordinator in Newport

    4 weeks ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The Clinical Coding Service at Aneurin Bevan University Health Board has recently undergone a restructure of the team, which has created exciting development opportunities with the Clinical Coding Service. We are looking for an experienced Clinical Coder to take on the role of Clinical Coding Co-ordinator, as the Co-ordinator you will be responsible for...

  • Clinical Coding Co-ordinator in Newport

    1 month ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    The Clinical Coding Service at Aneurin Bevan University Health Board has recently undergone a restructure of the team, which has created exciting development opportunities with the Clinical Coding Service. We are looking for an experienced Clinical Coder to take on the role of Clinical Coding Co-ordinator, as the Co-ordinator you will be responsible for...

  • Change Control Co-Ordinator

    2 months ago

    Newport, Newport, United Kingdom KLA Full time

    Company Overview The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced...

  • Emergency Department Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time

    We are recruiting for Emergency Department Co-ordinator who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards great people, great place.The role will involve shift patterns that include working...

  • Customer Account Coordinator

    1 week ago

    Newport, Newport, United Kingdom NU Staff Recruitment Full time

    NuStaff are currently recruiting for a Customer Account Coordinator on behalf of Safran Seats. this role will be based at there new site based in Imperial Park, Newport.Job Role To be the main focal point for all customer enquiries from your designated accounts/customers Responsible for the administration of Spares sales orders and related activities in line...

  • Resuscitation Service Administrator

    1 week ago

    Newport, Newport, United Kingdom Aneurin Bevan University Health Board Full time

    An exciting opportunity has arisen for an Administrator & Co-ordinator for our Resuscitation Service at St. Woolos Hospital.They will provide day-day co-ordination and administrative duties for the resuscitation service.They will co-ordinate a range of resuscitation service courses simultaneously and efficiently, liaising with internal and external...

  • Activities Co-ordinator

    1 week ago

    Newport, Newport, United Kingdom Llantarnam Lodge Care Home Full time

    Salary: £10.42 per /hour 30 hours per week including some weekendsExperience: Customer care : 1 year (preferred) Managing and planning events : 1 year (preferred) Social care for elderly : 1 year (required)Education: GCSE or equivalent (Preferred Arts/Crafts (preferred) Music/theatreJob: All aspects of the social and leisure activities provided is...

  • Sales Account Controller

    1 week ago

    Newport, Newport, United Kingdom Safran Full time

    Job description:Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation,...

  • Senior Accountant

    1 month ago

    Newport, Newport, United Kingdom JR United Kingdom Full time

    SENIOR ACCOUNTANTWE ARE LOOKING FOR A SENIOR ACCOUNTANT TO JOIN A BIG NAME IN THE AEROSPACE INDUSTRY Hybrid Role – Newport12-month contractCirca £43ph via Umbrella (Inside IR35)37 hour working weekSponsorship through SC ClearanceWHAT WILL THE SENIOR ACCOUNTANT BE DOING?The role of the Senior Financial Accountant will be to work within the Facilities...

  • Senior Accountant

    4 weeks ago

    Newport, Newport, United Kingdom JR United Kingdom Full time

    SENIOR ACCOUNTANTWE ARE LOOKING FOR A SENIOR ACCOUNTANT TO JOIN A BIG NAME IN THE AEROSPACE INDUSTRY Hybrid Role – Newport12-month contractCirca £43ph via Umbrella (Inside IR35)37 hour working weekSponsorship through SC ClearanceWHAT WILL THE SENIOR ACCOUNTANT BE DOING?The role of the Senior Financial Accountant will be to work within the Facilities...