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Clerical Co-ordinators

3 months ago

Newport, Newport, United Kingdom Isle of Wight NHS Trust Full time
Band 3 (Subject to Job Matching & Verification)

We are recruiting foraReceptionist/Clerical Co-ordinatorwho wishes to join #TeamIOWNHS on the Urgent and Emergency Care Floor.

You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards "great people, great place".


We are looking for full and part time staff to cover a 24/7 service to include, days, nights and weekend working.


Experience of working in the NHS or Healthcare settings will be desirable, but not essential as training will be given.


You will work within a broad professional group, as well as members of the public therefore excellent communication, interpersonal and organisational skills will be of equal importance.

We are passionate about providing excellent CARE, which is why our values areCompassion,Accountable,Respect andEveryone counts.

Our mission is to make sure that our community is at the heart of everything we do and that we hold our values across all our services.


We are committed to endorsing inclusion, diversity and multiculturalism throughout out services and as such, our procedures and policies ensure that applicants are always treated fairly throughout the recruitment process.


The Isle of Wight NHS Trust is the only integrated acute, community, mental health and ambulance health care provider in England.

We serve a population of approximately 150,000 residents, making the services we offer variable and personalised with a flexible approach to our service users.

Every day brings a fresh challenge to our staff and being part of our island gives you the opportunity to work as one cohesive team


Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust's beach hut in Ryde.

We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you


The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes.

London can be reached in 90 minutes by rail from Southampton or Portsmouth. There is a regional airport at Southampton, with flights to many European destinations as well as UK mainland cities. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions

Our strategy sets to ensure that we continue to be a provider of excellent and compassionate care that benefits our community

Accurately record and action telephone messages from patients, relatives, and other agencies in a timely manner

Deal with Information Governance requests as required

Communicate with all persons in a professional, polite, and respectful manner, in accordance with local and Trust policy. V- 2 October 2020

Coordinate appointments as requested and collect record and submit statistics on a regular basis: -Key performance indicators -MES surveys

Undertake and understand the 'buddying' process

Identify and use the most effective means of communication appropriate to the situation and individuals involved, where there may be barriers to understanding for example anxious patients, cultural differences, language, or communication difficulties

To observe confidentiality of all information, adhering to the legal requirements of the Data Protection Act and Trust information sharing policies


Be responsible for incoming calls to the service, prioritising and dealing with enquiries, taking detailed messages, and responding or referring to the relevant team.

Provide information that does not require clinical expertise, within the guidelines of patient confidentiality

Ensure courteous, efficient and robust lines of communication exist between patients and the locality team

Co-ordinate the delivery of key administrative functions related to patient flow

Organising meetings and providing meeting administration, taking notes as agreed, actions and ensuring prompt distribution and dissemination in a timely way

Liaise and communicate with referrers, service users, relatives, carers and other health and social care professionals to support and co-ordinate care

Insure all those involved in the care process and subsequent co-ordination are kept informed of progress.

Ensure case notes have been documented and recorded locally and case closed

Participate in departmental meetings, including taking minutes, and to ensure effective liaison with all colleagues internally and externally