Customer Service Advisor

1 week ago

Beverley, East Yorkshire, United Kingdom Yorkshire Building Society Full time

If youre great with people, a Customer Service career in our Branch Network could be a great choice for you.

As one of the biggest and most important teams at YBS, our Branch Network makes a huge impact on the success of our business.

We always look for ways to give the best customer experience, make things more efficient and try new things.

And because were right at the beginning of an exciting digital journey, our future has never looked more exciting - and neither has yours.


About the Role

As a Customer Service Advisor youll:

  • Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life
  • whether thats saving for a gap year trip, buying a first home, or anything in between.
  • Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.
  • Forget sales targets, and enjoy the freedom to do whats right.


Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special.

Here is what the hiring manager had to say about Beverley Branch.

"The YBS Beverley branch is situated in Saturday Market Place, the heart of this pretty market town. It benefits from fantastic transport links via the train and bus station and is located 27 miles south-east of York city centre and 15 miles north-west of Hull. Theres plenty to see and do, and Beverley has some of the most famous pubs and restaurants in Yorkshire, at a slightly slower pace than youll find in a city. The branch is extremely popular with our members, served by a team who excel in providing an exceptional customer service with great passion and commitment. A perfect branch to start your YBS journey."

Please Note:
This is a FTC until 31st October 2024. We have a full time (35 hrs per week Mon-Fri 9-5) & Part Time (28 hrs per week. Monday, Wednesday, Thursday & Friday 9am till 5pm) options available.

You may also be required to provide cover and work at other local branches when required.

About You
Being part of the team isnt about being a whizz in financial services, or about having lots of customer service experience

Instead, its about:

  • Being great with people, and being able to talk to our members.
  • Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.
  • Understanding why its important to celebrate different people with different skills, experiences, and opinions.
  • Demonstrating a growthmindset and making the most of the training and development we offer.
  • Having the ambition to become a leading expert on our products and services.

About Us
At YBS we dont have shareholders, we have members. We care about people and that includes you.

So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.


Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you.

Annual Leave For all of your hard work and commitment well reward you with a whopping 33 days holiday inclusive of bank holidays, along with the option to purchase more.

Development - At YBS we want you to feel challenged. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey.

Inclusivity - Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.

Giving Back Youll have 31 hours of paid leave each year to get involved with purposeful and skills-based volunteering activities that support our local communities, such as financial wellbeing, financial resilience and financial education for schools. Together last year, we completed more than 11,000 hours of volunteering for our local communities.

**Ready to apply?

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