Customer Service Advisor

4 weeks ago

United Kingdom The Portfolio Group Full time

The role requires you to excel in enthusiasm and provide great client service as part of us Workforce Planning Team.

You will be responsible for scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants'availability.

We would like someone who is driven, hardworking and has a strong administrative background.

Job Purpose


To deliver world class care to exceed our clients' expectations and provide support to our ever-growing client base across Ireland and Northern Ireland.


Day-to-Day Responsibilities as a Customer Service Advisor:

  • Scheduling of appointments for a dedicated team of HR and H&S Consultants, ensuring maximum optimisation of consultants' availability.
  • Monitor Consultants' diaries, ensuring bookings are made in line with protocol and cancelled appointments are backfilled as a priority.
  • Proactively contact clients to check service provision and offer review appointments.
  • Management of client job lists.
  • Understand all client databases and systems to service clients.
  • Manage own workload working from the job list.
  • Liaise with clients via written correspondence, telephone, and video calls.
  • Identify and proactively contact clients to promote the benefits of our products and service and encourage implementation and usage.
  • Carry out onboarding appointments with new clients, confirming agreement details, ensuring their registration to software platforms and scheduling consultations with relevant service areas to ensure a smooth onboarding.
  • Ensure all onboarding processes and procedures are adhered to.
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives.

What you Bring to the Team

  • Demonstrative customer service skills with a particular focus on rapport building and relationship management.
  • Excellent verbal and written communication skills, with the ability to explain processes in a clear, concise, and professional manner.
  • Strong administration skills with the ability to maintain high attention to detail and produce accurate written correspondence.
  • Ability to prioritise effectively, have high attention to detail and impeccable time management skills.
  • Demonstrated ability to multitask and work within tight and changeable timeframes while still maintaining excellent customer service.
  • Ability to build and cultivate good working relationships with internal departments across various jurisdictions.
  • Working knowledge of Microsoft Office Suite.
  • Experience working.

P969604LSR4
**INDIRE

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