3rd Line
4 weeks ago
- Hybrid Position
- Salary Disclosed
We are looking for a 3rd Line Technical (Team Lead), who is keen to progress their career with a successful, ambitious, Cyber Security focused, Managed Services & Security Provider with exciting growth plans.
As lead you will be responsible for all support requests presented to your team and the timely resolution of those requests.
As the team lead you will be responsible for attaining the required performance standards in line with company service level agreements and KPI's.
Roles and Responsibilities
- Coordinate the team regarding new prospect site audits and all associated documentation and recommendations
- Manage a portfolio of clients in relation to support services, SLA obligations and meet internal expectations for hours consumed per client on a monthly basis
- Complete responsibility and ownership for team performance against company KPI's
- Assist with presale technical recommendations/solutions when required
- Attend in house and external training courses, including correspondence courses to develop your skills and product knowledge throughout your career with Outsource Solutions.
Skills required
- Experience in break fix / managed services environment addressing technical issues at 3rd line level
- Strong working knowledge of Windows based systems
- Strong working knowledge of Physical and Virtualised systems (HyperV and VMware)
- Experience and exposure to higher level networking deployments and support of same (L2/L3 switching)
Jack
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