Project Support Officer

6 days ago

Worcester, Worcestershire, United Kingdom Sanctuary Group Full time

Project Support Officer

Base office location may vary dependent upon suitable candidate – anticipated balance of home and office working.

£27,851 per annum

37.5 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Project Support Officer.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We are a national organisation, but we are not-for-profit, and we think locally by putting our customers at the heart of what we do. We are committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.

And working with us is not just another job. It is rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people's lives. Plus, we will support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Project Support Officer will include:

  • To assist project team members in any duties which enable successful project delivery in accordance with Group and business objectives, plans and strategies and deliver both internal change and business transformation projects and programmes throughout the full project lifecycle.
  • Prepare and present information to communicate to business managers and stakeholders, including process maps, business data (financial and other) and project information.
  • Provide a Project Management Office function (PMO) which will include project plans, risk logs and other project documentation to ensure project delivery, completing meeting minutes and progress reports, organising and scheduling meetings. Support the review of key business issues and consider how best to improve business performance.
  • Organise small change and project related activities liaising with appropriate teams to ensure tasks and outcomes are delivered. Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriately. Contribute, as appropriate, to special programmes and projects in support of the Group's values and objectives.
  • Deliver, improve, and maintain effective and efficient administration systems to support delivery of services in accordance with policies, procedures and regulations and conduct research and gather data to support project initiatives along with seeking opportunities for service improvement.
  • Communicate effectively and maintain good working relationships with internal and external stakeholders to ensure any issues are identified and dealt with appropriate.

Skills and experiences:

  • Recent experience of undertaking a similar role in supporting the delivery of project and working to deadlines and prioritising work loads, both for self and others and providing administrative support to a dispersed team
  • Some experience of analysing and diagnosing problems and implementing effective solutions, producing, and analysing quality information
  • Some experience of writing detailed requirements documents and/or process improvement maps and knowledge of project methodology
  • Literacy and numeracy equivalent to GCSE Grade C or above in English and Maths is essential.
  • Good understanding of written and spoken English, Excellent communication skills, with good negotiation and presentation skills
  • Good interpersonal and customer care skills that works well in a team-based environment.
  • Ability to extract and interrogate data from computer systems, and basic report writing is desirable.
  • Good organisational and planning skills with the ability to work independently and use own initiative.
  • Intermediate Microsoft 365 knowledge is essential.

Are you ready to be your best?

Brilliant work deserves brilliant benefits As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we will reward you:

  • At least 25 days paid holiday, rising to 30 days after 5 years' service (plus public holidays)
  • A pension scheme with employer contributions
  • A variety of online discounts and rewards from major retailers
  • Health and well-being plans
  • Life assurance
  • Family friendly arrangements, including opportunities for flexible working.
  • Tax efficient savings through our Cycle to Work scheme.
  • A wide range of learning and development opportunities

Job Reference: 218680

Closing Date: 7 July 2024

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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