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Project Support Officer

3 months ago

Worcester, Worcestershire, United Kingdom Solutions 4 Health Limited Full time

Job summary

Solutions4Health are excited to be initiating the Healthy Worcestershire programme on behalf of Worcestershire County Council. This new, exciting initiative aims to empower the local community to improve their general health and wellbeing, as well as supporting local individuals with help and information around community safety issues like doorstep crime, scams, and fraud.

We are looking to recruit a dedicated, skilled, and professional individual to support the delivery of this exciting project, which will involve the running of a range of community-based exercise and educational sessions across the Worcestershire locality.

The Healthy Worcestershire Project Support Officer will be responsible for supporting the class delivery with.

Class administration

Class delivery

Stop smoking telephone support

Managing incoming referrals and queries into the service via telephone, email, and our website Triaging possible service users and partners

Supporting wellbeing staff with general issues

Collecting service-related data

Main duties of the job

This is an exciting new opportunity for an aspiring or experienced practitioner of Health and Wellbeing in the community.

Role Summary

Assist with the set-up and day-to-day running of the new Healthy Worcestershire project.

Work with the team to triage incoming phone calls, emails, and messages into the Healthy Worcestershire Service, and ensure that service users are booked or referred to their desired sessions or partner services.

Refer participants to other local services where required

Motivate, support, and reassure participants, whilst being considerate of and understanding barriers to change.

Deliver telephone support for stop smoking clients

Undertake general health assessments using our Integrated Health System (IHS) to assess and support individuals to make better lifestyle changes.

Work with the team to ensure the programme is reflective of individual needs of the participants and are mindful of health and safety standards.

Work with the team to ensure that all targets, performance measures, and outcomes are achieved successfully for the Healthy Worcestershire service.

Assist with data collection.

Inputting confidential and sensitive information into the Patient Information System.

Work closely and develop sustainable relationships with local partners including Pharmacies, GPs and secondary care providers in the development, promotion and delivery of the Worcestershire Health project.

Assist with the creation of content to market the service across the Worcestershire locality.

Establish good rapport and relationships with clients to maintain participation and involvement in the programme.

Have a flexible approach to working hours in order to meet the needs of the service.

Maintain accurate records and information systems in line with Solutions 4 Health policies.

Assist in monitoring, evaluating, and reporting on the effectiveness of programme interventions.

Have good organisation skills, an awareness of data protection, and patient confidentiality.

Experience of working to tight deadlines and targets.

Required Skills/Qualifications

The successful candidate will have:

A Level or equivalent qualifications.

MS Office Application knowledge

About us

About Us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.

Benefits

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app)

Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to

Perkbox providing discount on shopping, gym membership, travel etc.

Cycle to Work scheme

Annual Leave that increases with length or service

Job description

Job responsibilities

Solutions4Health are excited to be initiating the Healthy Worcestershire programme on behalf of Worcestershire County Council. This new, exciting initiative aims to empower the local community to improve their general health and wellbeing, as well as supporting local individuals with help and information around community safety issues like doorstep crime, scams, and fraud.

We are looking to recruit a dedicated, skilled, and professional individual to support the delivery of this exciting project, which will involve the running of a range of community-based exercise and educational sessions across the Worcestershire locality.

The Healthy Worcestershire Project Support Officer will be responsible for supporting the class delivery with.

Class administration, Class delivery Stop smoking telephone support Managing incoming referrals and queries into the service via telephone, email, and our website Triaging possible service users and partners Supporting wellbeing staff with general issues, Collecting service-related data

This is an exciting new opportunity for an aspiring or experienced practitioner of Health and Wellbeing in the community.

Role Summary

Assist with the set-up and day-to-day running of the new Healthy Worcestershire project. Work with the team to triage incoming phone calls, emails, and messages into the Healthy Worcestershire Service, and ensure that service users are booked or referred to their desired sessions or partner services. Refer participants to other local services where required Motivate, support, and reassure participants, whilst being considerate of and understanding barriers to change. Deliver telephone support for stop smoking clients Undertake general health assessments using our Integrated Health System (IHS) to assess and support individuals to make better lifestyle changes. Work with the team to ensure the programme is reflective of individual needs of the participants and are mindful of health and safety standards. Work with the team to ensure that all targets, performance measures, and outcomes are achieved successfully for the Healthy Worcestershire service. Assist with data collection. Inputting confidential and sensitive information into the Patient Information System. Work closely and develop sustainable relationships with local partners including Pharmacies, GPs and secondary care providers in the development, promotion and delivery of the Worcestershire Health project. Assist with the creation of content to market the service across the Worcestershire locality. Establish good rapport and relationships with clients to maintain participation and involvement in the programme. Have a flexible approach to working hours in order to meet the needs of the service. Maintain accurate records and information systems in line with Solutions 4 Health policies. Assist in monitoring, evaluating, and reporting on the effectiveness of programme interventions. Have good organisation skills, an awareness of data protection, and patient confidentiality. Experience of working to tight deadlines and targets.

Required Skills/Qualifications

The successful candidate will have:

A Level or equivalent qualifications. MS Office Application knowledge

About Us

Solutions4Health are an innovative company with a passion and a track record for tackling health inequalities. We provide a one stop solution for commissioners accountable for outcome focused integrated Public Health services.

Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, as we do not sponsor work permits and outside work permits are not accepted as proof of a right to work in the UK.

We encourage applicants meeting the criteria for the role regardless of age, disability, gender, orientation, race, religion, or ethnicity.

Solutions4health are a disability confident employer. If you require any reasonable adjustments, either at application or interview stage, please contact our HR team.

Benefits

Promoting and supporting employee well-being is at the heart of our purpose which is why we offer a range of health and wellbeing support to our teams.

Employee Assistance Programme (inlcuding 24/7 helpline access and health and wellbeing app) Fully funded V1 HSF Health Plan - over 35 benefits at no cost to you such as contribution to dental, optical, etc and access to Perkbox providing discount on shopping, gym membership, travel etc. Cycle to Work scheme Annual Leave that increases with length or service

If you think you are suitable for this role, please apply now

Person Specification

Education and Qualification

Essential

A level Qualifications or Equivalent

Desirable

Business Administration Qualification

Training

Essential

MS Office Application knowledge

Desirable

n/a

Experience, Knowledge and Skills

Essential

Experience of working with confidential patient data and information Competent with MS Office and other bespoke software used for patient data records Experience of working with people from a variety of backgrounds & inclusion Groups Knowledge of health promotion Understanding Client Data Protection Act 1998 and GDPR 2021 Good communication skills at all levels, written and spoken Excellent time management and organisational skills Committed and proactive approach to work priorities Flexible approach to working hours with potential need for evening and weekends if required

Desirable

Experience working in clinical settings, outreach, GPs, and/or Secondary care settings Experience of working with integrated services Experience working within community-based settings to improve health outcomes Familiar with social media channels across various platforms like Facebook, twitter, Instagram etc Knowledge of wider services offered by Worcestershire Council and its partners/charities Knowledge of public health work within local councils Knowledge of safeguarding processes and policies