Patient Services Team

2 weeks ago


Bourne, Lincolnshire, United Kingdom Bourne Galletly Practice Full time

Patient Services Team - Medical Receptionist Post for 23 hours per week each

  • Wednesday 12.00am 8pm (7 hours with one hour for lunch)
  • Thursday 12:00am 8:00pm (7 hours with one hour for lunch)
  • Friday 8.30am 6:30pm (7 hours with one hour for lunch)
Welcome patients and visitors to the Practice, ensuring they are properly checked-in, or signed in as appropriate, and know where to go

Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our newly launched AccuRx Total Triage solution

Book routine nursing appointments and recalls ensuring sufficient information is recorded

Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times

Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms

Respond to all queries and requests for assistance from patients and other visitors

Advise patients of relevant charges for private services, accept payments and issue receipts

Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible

Keep Reception and waiting areas clean and tidy

Pass on information regarding unresolved or urgent problems at the end of each working day

Adhere to full end of day procedures prior to departure

Ensure that the computer database is kept up to date and accurate

Comply with Health and Safety requirements of the site at all times

Attend Practice team meetings and training sessions as and when arranged

Provide occasional cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required

Job Types:
Part-time, Permanent

Pay:
£11.64 per hour

Expected hours: 23 per week

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 15/05/2024

Reference ID:
Patient Services Medical Receptionist

Expected start date: 01/06/2024

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