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Patient Services Team
2 weeks ago
Patient Services Team - Medical Receptionist Post for 23 hours per week each
- Wednesday 12.00am 8pm (7 hours with one hour for lunch)
- Thursday 12:00am 8:00pm (7 hours with one hour for lunch)
- Friday 8.30am 6:30pm (7 hours with one hour for lunch)
Direct patients to submit requests for assistance with both medical needs and administration requests, via the NHS App or Bourne Galletly Medical Practice Website, or complete requests on their behalf, where appropriate, using our newly launched AccuRx Total Triage solution
Book routine nursing appointments and recalls ensuring sufficient information is recorded
Receive and make calls as required. Divert calls and take messages as appropriate, whilst ensuring that the practice procedure for confidentiality is followed at all times
Ensure efficiency of appointment system and monitor flow of patients through waiting rooms into consulting and treatment rooms
Respond to all queries and requests for assistance from patients and other visitors
Advise patients of relevant charges for private services, accept payments and issue receipts
Ensure that new patient registration forms are correctly completed and are supported by all the necessary paperwork. Register the new patient on the system as quickly as possible
Keep Reception and waiting areas clean and tidy
Pass on information regarding unresolved or urgent problems at the end of each working day
Adhere to full end of day procedures prior to departure
Ensure that the computer database is kept up to date and accurate
Comply with Health and Safety requirements of the site at all times
Attend Practice team meetings and training sessions as and when arranged
Provide occasional cover across Patient Services, to support Medical Secretaries and other Administrative staff, as required
Job Types:
Part-time, Permanent
Pay:
£11.64 per hour
Expected hours: 23 per week
Benefits:
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
Work Location:
In person
Application deadline: 15/05/2024
Reference ID:
Patient Services Medical Receptionist
Expected start date: 01/06/2024
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