customer service adviser

7 days ago


Sittingbourne, Kent, United Kingdom Clark James Head Office Full time £26,500
Clark James Recruitment are working with a leading business based in Sittingbourne, Kent.
Due to further expansion our client have an opportunity within their Customer Excellence team.

Role * Do you have proven customer service skills, not necessarily in the property industry, and have a clear understanding of how to deliver excellent customer service? If so, we would love to hear from you.

* The right candidate will be dedicated, have excellent telephone skills and be keen to join a market leading company focused on providing the best possible service for all its clients.

* We are a leading agent in Sittingbourne and have a modern, prominent high street office and a fantastic local recommendation.

* We are looking for someone to join our team as a customer service support individual. * Ideally will have previous experience working in a customer service role with fantastic telephone skills.

* You will need to have the confidence to talk to customers in an authoritative manner whilst showing empathy and understanding.

* If you have a great work ethic and the desire to provide extraordinary customer service and have fantastic relationship building skills then this could be the role for you.

Key responsibilities * Responsible for handling calls from vendors, purchasers, landlords and tenants. * Delivering excellent customer care over multiple communication channels including telephone and email. * Taking ownership of customer enquiries from start to finish.

* Help people to sell, buy, let, or rent their property, you will need to make them feel valued and looked after from the first interaction.

* Recognise the opportunity to help further and present useful additional products and services we supply such as mortgages and conveyancing.

* Instinctively know how to spot potential leads and refer customers to relevant colleagues. * Build meaningful relationships with your clients and the team in branch. * Updating and inputting of client records on the CRM database. * See a target and exceed it. Candidate * Driven and self motivated. * Excellent telephone manner (essential). * Sales orientated. * Excvellent attention to detail. Package * Basic salary to £26,500 * Excellent bonuses #J-18808-Ljbffr

  • Sittingbourne, Kent, United Kingdom Clark James Head Office Full time

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