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Customer Service Advisor

3 months ago

Sittingbourne, Kent, United Kingdom Countrywide PLC Full time

With a tailored career path that suits you, excellent company benefits and company culture; Countrywide Plc offers a career that moves you.


Here at Countrywide Plc, we're on the lookout for those who can manage their own time, and embrace a deadline, as you'll be fully managing your own portfolio of properties across our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy.


So if you put the customer's needs in the heart of everything you do, then we want to hear from you.


We're not just looking for good customer service; we're looking for Property Managers who can adapt to the varying needs of our tenants and landlords.

We're the UK Market Leader with a national reach; so it's only natural that the needs of our customers will vary massively.


So we're on the look out for adaptable, pragmatic customer service professionals who can identify and understand the needs of challenging, vulnerable individuals and groups and respond appropriately.


If influence and negotiation are skills that come naturally to you, you'll thrive when you're communicating with our customers, partners and suppliers.


You'll need to be able to build rapport with customers with ease; so confidence conversationally and in your tenant and landlord law/housing standards legislation knowledge.

Similarly, you'll have to own the confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers' journey.

You'll be given the autonomy to manage your own time, so of course strong administration skills and an appreciation of given processes is important, but the fact that every day presents a new challenge needs to excite you


You've got to be dynamic and comfortable with the possibility that you might not tick everything off your "to do" list and prioritisation is essential.

No two days are the same You'll be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets, so if you're determined and driven you'll want to not just meet targets, but smash them

We provide an ethical and non-judgemental front line service for our customers, which meets the needs of a UK wide diverse range of clients and stakeholders, so if you're a logical yet energetic and personable customer service expert who wants to develop their career, join the market leader who keeps people and property together, today

Job Types:
Permanent, Full-time

Salary:
Up to £21,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Sick pay
  • Store discount

Schedule:

  • Monday to Friday
  • Weekend availability

Education:

  • GCSE or equivalent (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

Application deadline: 14/02/2024

Expected start date: 01/03/2024